Merchant Operations Admin & Onboarding Specialist

Paynovate; Brussel; Hybride; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

32 days holiday

Public transport reimbursement

Meal vouchers

Health insurance

Phone

Homeworking policy

Résumé du poste

Paynovate, a Belgium-based fintech, is seeking an Operations Administrative Officer to ensure accurate merchant onboarding and ongoing management of administrative processes. You will support day-to-day acquiring and banking operations, verify contracts, update merchant data and liaise with internal teams to resolve issues.

You will join a collaborative Operations team, using structured processes to maintain high data quality and timely execution.

Qualifications

• Minimum of 1+ years in administrative, back-office or operations roles.
• Ability to perform structured recurring tasks with accuracy.
• Strong attention to detail when reviewing contracts, documents and data.
• Reliable, organized and able to manage multiple requests while meeting deadlines.
• Follows procedures and uses sound judgment when escalation is needed.

Responsabilités

• Process merchant onboarding files ensuring contracts, documents and business information are complete and accurate.
• Perform administrative checks, follow up on missing information and update merchant profiles across internal systems.
• Process changes in the merchant lifecycle, including updates to IBANs, MCCs and terminal locations.
• Handle merchant closures, deactivations and termination requests per procedures.
• Review settlement information and coordinate with internal teams on payment/refund questions.
• Manage inquiries via email and ticketing systems, contacting merchants when additional information is needed.
• Prepare and verify recurring operational reports and keep merchant data up to date.
• Identify inconsistencies and elevate them to the relevant team.
• Collaborate with colleagues, partners and other departments to ensure timely handling of requests.

Connaissances

Administrative experience

Attention to detail

Multitasking

Team collaboration

French language

Dutch language

English language

Microsoft Office

Outils

Microsoft Office

Description du poste

Paynovate, a Belgium-based fintech, is seeking an Operations Administrative Officer to ensure accurate merchant onboarding and ongoing management of administrative processes. You will support day-to-day acquiring and banking operations, verify contracts, update merchant data and liaise with internal teams to resolve issues.

You will join a collaborative Operations team, using structured processes to maintain high data quality and timely execution.