Manager FS – Customer & Sales (Digital Channels)

careers-bdobelgium; Zaventem; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

BDO Academy training

Flexible working hours

Open culture

Job summary

BDO is seeking a Manager FS – Digital Customer & Sales to lead digital transformation initiatives in financial services, digitizing the customer journey and boosting sales across digital channels.

You will partner with clients to optimize onboarding, accounts, cards, payments, lending, investments and insurances, and mentor a team while shaping go-to-market strategies.

Qualifications

• 5+ years in digital business & transformation within management consulting or financial services.
• Customer-centric approach to digital journeys and UX.
• Analytical skills with data on conversions, engagement, and customer feedback.
• Strategic vision for digital strategies aligned with business goals.
• Project management of digital transformation initiatives.
• Fluent in Dutch, French and English.

Responsibilities

• Provide clients with advice on digitizing the customer journey across product areas such as accounts, cards, payments, lending, investments and insurances.
• Lead end-to-end digital transformation initiatives with project, risk, knowledge management and budget oversight.
• Analyze customer interactions and behavior to improve journeys and optimize experience.
• Design and enhance digital customer journeys across websites, mobile apps, social media, and chatbots.
• Monitor journey performance using KPIs like conversion rates and satisfaction scores.
• Drive business development and manage client accounts.
• Recruit, mentor, and assess junior team members across engagements.
• Contribute to strategic go-to-market campaigns and market trend analysis.

Skills

Digital transformation

Client onboarding

Digital customer journeys

Project management

Multilingual (Dutch/French/English)

Job description

Looking for a role where you can drive digital transformation within the Financial Services sector? Are you passionate about optimizing customer journeys and maximizing sales through digital channels? If you have a background in digital business & transformation, and you're ready to make a real impact, then this role is for you! Become a Manager FS – Digital Customer & Sales at BDO!

What will you be doing?

As Manager FS – Digital Customer & Sales, you'll be at the forefront of digital transformation initiatives within the Financial Services sector. You'll work closely with clients to digitize the customer journey, leveraging your expertise to enhance customer experience and drive sales. Your role is pivotal in shaping the future of digital banking and insurance. Join us at BDO, where expertise meets innovation!

In this role, you will:

• Provide clients with advice on challenges related to digitizing the customer journey, leveraging your extensive expertise gained in particular business domains covering products such as accounts, cards, payments, lending, investments, and/or (non)-life insurances, and across various client segments including retail, business, corporate, or private banking.
• Lead end-to-end digital transformation initiatives for impactful customer outcomes, overseeing project management, risk management, knowledge sharing, and budget evaluation, alongside other duties.
• Analyze customer interactions and behavior patterns to extract insights for improving digital customer journeys and subsequently optimize the customer experience.
• Design and enhance digital customer journeys for a smooth and user-friendly experience across various digital platforms such as websites, mobile apps, social media, and chatbots.
• Actively monitor digital customer journey performance, tracking key metrics like conversion rates, customer satisfaction scores, and engagement metrics to identify and optimize areas for improvement.
• Drive business development efforts to grow our client base through preparing proposals, presenting service offerings, initiating client discussions, and managing accounts.
• Recruit, mentor, and assess junior team members across various client engagements.
• Contribute to the strategic priorities of the business practice in the digital customer journey domain by identifying market trends, refining value propositions, and defining go-to-market campaigns.

What do you bring to the table?

This job is definitely for you if you bring:

• Proven Track Record: You have a proven track record of 5+ years in digital business & transformation within management consulting or financial services. Your comprehensive knowledge of industry-specific products, needs, and compliance requirements such as client onboarding, lending, investments, insurances, etc., is highly advantageous.
• Customer-Centric Approach: You prioritize understanding customer behaviors, preferences, and pain points, including user experience considerations, to craft and refine digital customer journeys. Your aim is to elevate the overall customer experience and foster satisfaction and loyalty.
• Analytical Skills: You are skilled in analyzing data and metrics associated with digital customer journeys, including conversion rates, engagement metrics, and customer feedback. This allows you to pinpoint opportunities for enhancement and optimization.
• Strategic Vision: You have a talent for conceptualizing and executing digital strategies. You skillfully resolve complex business challenges and ensure alignment with overarching business goals, all while staying updated on industry trends and competitive developments.
• Project Management Expertise: You are experienced in directing and supervising digital transformation projects. This includes managing the implementation of new digital solutions, coordinating cross-functional teams, and ensuring projects are delivered on time and within budget.
• Language Proficiency: Fluent in Dutch, French, and English.

These skills and experiences will be invaluable as you lead digital transformation initiatives and drive impactful outcomes for our clients at BDO.

What do we bring to the table?

According to our own colleagues, it’s got something to do with the great team spirit and atmosphere within our organization and the focus on their well-being… But hey, just take a look for yourself at what we got to offer:

• Culture: You will join a team of experts who encourage respect, diversity, and teamwork.
• Development: You decide the direction of your career, and we support you where necessary.
• Impact: From day 1 you will be given responsibility, with support from your team.
• Growth: You get access to a whole range of training courses through our BDO Academy.
• Network: You can work on different projects and clients, across business practices.
• Flexibility: You choose where you work with flexible working hours.
• Wellbeing: Your physical and mental health is important to us.
• Proximity: You work in an open culture, so feel free to speak to anyone, at any level.
• Salary: You receive a competitive salary package with interesting benefits.
• Sustainability: You work within a company with an integrated sustainability policy.