Manager Customer Service Management DK/Benelux (f/m/d)

Vestas; Houthalen; On-site; EUR 90,000 - 130,000; Full time

Job summary

Vestas is seeking a Customer Service Manager to lead our Benelux/Nordics service team from one of our main offices in Videbæk, Houthalen, or Arnhem. You will oversee contract management, customer relationships, and commercial delivery, while driving performance, cost-efficiency, and customer satisfaction across the region.

The role emphasizes leadership, project oversight, and collaboration with sales and service stakeholders to achieve strategic goals.

Qualifications

• Demonstrated experience in contract management and customer relationship development.
• Solid track record of delivering on budget while ensuring positive customer experience.
• Ability to meet contractual commitments in a cost-effective manner.
• Familiarity with CRM systems and customer-focused operations.
• Experience in sales, customer negotiations, or project management.
• Demonstrated leadership experience with a focus on people and business development.

Responsibilities

• Monitor results, risks, and opportunities and report on them.
• Lead and participate in projects to improve service delivery.
• Daily line management including recruitment, development, and team building.
• Manage escalations and ensure clear communication within and beyond the team.
• Support individual and team development and participate in customer meetings.

Skills

Contract management

Customer relationships

Budget delivery

CRM systems

Sales negotiations

Project management

Leadership

Tools

CRM systems

Job description

Management | Full-Time

Vestas is the largest renewable energy solutions provider in the World. Operating within the Vestas Northern & Central Europe business unit, we focus exclusively on selling, constructing and operating onshore wind power plants in The Netherlands and Belgium. With offices in Arnhem (NL) and Houthalen (BE), Vestas Benelux is responsible for the service and maintenance of our customers wind power plants in both markets.

Region NCE > NCE Service > Service Onshore Nordics & Benelux

Purpose and reason for the existence of the job

Do you want to play a pivotal role in the future of green energy? Are you a leader who thrives in innovative, global environments where you can contribute to meaningful results and your teams perform well? Are you skilled at making sound decisions and inspiring others?

Our Service department is responsible for the maintenance, service, and service sales of wind turbines across Denmark and Benelux. The Customer Service Manager team plays a crucial role in maintaining positive customer relationships, ensuring contractual service levels are met, and delivering on strategic goals. We are now seeking a new Manager to lead our experienced Customer Service Manager team based in one of our main offices in Videbæk Denmark, Houthalen Belgium or Arnhem Netherlands. This role is key to supporting our service growth and advancing commercial and contractual excellence throughout the region. Join us on this exciting journey in a rapidly expanding area of Vestas.

Responsibilities:

As Manager, you will lead your team to enhance financial performance, employee engagement, and customer satisfaction. You will represent the commercial and contractual aspects of our service business, ensuring strategic execution and setting clear commercial goals. You'll raise the quality of reporting and continuously seek opportunities to optimize performance and cost-efficiency.

Key responsibilities include:

• Monitoring and reporting on results, risks, and opportunities
• Leading and participating in projects
• Daily line management, including recruitment, development, and team building
• Managing escalations and ensuring clear communication within and beyond your team
• Supporting individual and team development
• Participating in customer meetings as needed

Qualifications

• Demonstrated experience in contract management and customer relationship development
• Solid track record of delivering on budget while ensuring positive customer experience
• Ability to meet contractual commitments in a cost-effective manner
• Familiarity with CRM systems and customer-focused operations
• Experience in sales, customer negotiations, or project management
• Demonstrated leadership experience with a focus on people and business development

Competencies

• Inspirational leader with the ability to guide and develop diverse teams
• Structured, initiative-driven, and solution-oriented
• Maintains composure in stressful situations, capable of managing high workloads and taking initiative
• Strategic thinker with sound decision-making abilities
• Communication and negotiation skills, with the ability to engage stakeholders at all levels
• Fluent in verbal and written communication

What We Offer

We offer a role with great opportunities for professional and personal growth in an environment that values initiative, responsibility, and a balance between creativity and quality. You'll be part of a supportive, informal workplace with skilled and professional colleagues who are dedicated to wind energy and delivering high-quality solutions to our customers.

In addition to a good salary and benefits package, you'll have the chance to build a career with a global leader in wind power, contributing to a sustainable future in a fast-growing industry.

Additional Information

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply in English.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.