Customer Service Manager — Wind Power & Contracts

Vestas; Houthalen; On-site; EUR 90,000 - 130,000; Full time

Job summary

Vestas is seeking a Customer Service Manager to lead our Benelux/Nordics service team from one of our main offices in Videbæk, Houthalen, or Arnhem. You will oversee contract management, customer relationships, and commercial delivery, while driving performance, cost-efficiency, and customer satisfaction across the region.

The role emphasizes leadership, project oversight, and collaboration with sales and service stakeholders to achieve strategic goals.

Qualifications

• Demonstrated experience in contract management and customer relationship development.
• Solid track record of delivering on budget while ensuring positive customer experience.
• Ability to meet contractual commitments in a cost-effective manner.
• Familiarity with CRM systems and customer-focused operations.
• Experience in sales, customer negotiations, or project management.
• Demonstrated leadership experience with a focus on people and business development.

Responsibilities

• Monitor results, risks, and opportunities and report on them.
• Lead and participate in projects to improve service delivery.
• Daily line management including recruitment, development, and team building.
• Manage escalations and ensure clear communication within and beyond the team.
• Support individual and team development and participate in customer meetings.

Skills

Contract management

Customer relationships

Budget delivery

CRM systems

Sales negotiations

Project management

Leadership

Tools

CRM systems

Job description

Vestas is seeking a Customer Service Manager to lead our Benelux/Nordics service team from one of our main offices in Videbæk, Houthalen, or Arnhem. You will oversee contract management, customer relationships, and commercial delivery, while driving performance, cost-efficiency, and customer satisfaction across the region.

The role emphasizes leadership, project oversight, and collaboration with sales and service stakeholders to achieve strategic goals.