Luxury Cruise Front Desk Lead Concierge

Cruise Carreras; Antwerpen; On-site; EUR 55,000 - 85,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Front Office Manager for a luxury cruise line. You will oversee Front Office staff to ensure guest services meet the highest standards and collaborate with Executive Concierge to maintain exemplary service onboard a luxury vessel.

The role requires hospitality background, shipboard experience, and strong leadership. You will work in an international setting, performing well under pressure with a polished appearance and excellent social skills.

Qualifications

• Hospitality background preferred.
• Travel industry and shipboard experience required.
• Experience in front office preferred.
• Understanding of the highest level of service.
• Excellent administrative skills.
• Strong leadership and leadership by example.
• Outgoing, open minded and flexible.
• Ability to work in an international environment.
• Ability to perform well under pressure.
• Excellent appearance and social skills.

Responsibilities

• Assist Executive Concierge to ensure Front Office staff meet service standards.
• Act as Front Office Manager and uphold service standards across Front Office staff.
• Ensure follow-up on guest issues addressed to the Front Desk.
• Communicate information effectively across departments to enhance guest experience.

Skills

Hospitality background

Travel industry

Front office

Leadership by example

International environment

Work under pressure

Social skills

Administrative skills

Outgoing personality

Flexible

Tools

Fidelio Cruise modules

Micros Fidelio POS

NVS – Visual Reservation System

MS Office Suite

Job description

SmartRecruiters, Inc. is seeking a Front Office Manager for a luxury cruise line. You will oversee Front Office staff to ensure guest services meet the highest standards and collaborate with Executive Concierge to maintain exemplary service onboard a luxury vessel.

The role requires hospitality background, shipboard experience, and strong leadership. You will work in an international setting, performing well under pressure with a polished appearance and excellent social skills.