Luxury Boutique Store Manager - Elevate Customer Experience

PINKO; Knokke; On-site; EUR 38,000 - 60,000; Full time

Job summary

PINKO in Knokke seeks a Store Manager to lead our premium boutique. You will deliver exceptional customer experiences, drive sales, manage daily operations, and train the team in CRM and brand presentation.

The role requires strong leadership, autonomy, and a deep understanding of local fashion consumers. As part of the retail leadership, you will monitor KPIs, oversee stock and visual merchandising, and collaborate with the Area Manager to achieve profitability and growth in a luxury

Qualifications

• Grounded experience as store manager in retail environment, for fashion premium luxury brands.
• Deep knowledge of local customers’ behaviors and needs.
• Deep knowledge of CRM tools and strategies, needed to enhance the store customers’ loyalty base.
• Great knowledge of social media and their strategies to manage online sales and employer branding.
• Ability in presenting the brand to new customers and in establishing a deep loyal relationship with them.

Responsibilities

• Provide an excellent service to our customers and grant them the best shopping experience
• Activate all CRM strategies to build a loyal client base in order to enhance the store economic performances
• Manage the shop digital channels in order to increase brand awareness and boost sales
• Monitor stockroom standards and grant right product assortment on the floor
• Lead the team to meet business objectives
• Diplomatically handle complaints and critical situations with customers and colleagues
• Monitor KPIs and team sales performances and prepare complete reports for the Area Manager
• Deliver training / coaching sessions on product knowledge, CRM, customer service, brand presentation and visual merchandising, taking care of business guidelines

Skills

Store management

CRM strategies

Customer service

Team leadership

Visual merchandising

Sales analytics

Brand presentation

Job description

PINKO in Knokke seeks a Store Manager to lead our premium boutique. You will deliver exceptional customer experiences, drive sales, manage daily operations, and train the team in CRM and brand presentation.

The role requires strong leadership, autonomy, and a deep understanding of local fashion consumers. As part of the retail leadership, you will monitor KPIs, oversee stock and visual merchandising, and collaborate with the Area Manager to achieve profitability and growth in a luxury