Life Sciences Customer Support Engineer

N-SIDE Belgium

Louvain-la-Neuve

Remote

EUR 55,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

Company car

Flex Income Plan

Job summary

N-SIDE Belgium is seeking a bright Customer support engineer to join our Life Science team in Louvain-la-Neuve. You will provide technical support to end-users of our Life Sciences applications and manage the service desk, resolving issues with help from our development teams.

We value a Bachelor/Master in IT or related field, strong communication in English, a customer-minded, solution-oriented attitude, and teamwork.

Qualifications

Bachelor or Master in Information Technology or a related field.
Excellent verbal and written communication in English.
Customer-minded, rigorous and results-driven.
Strong problem-solving skills and the ability to work under pressure.
Experience with Jira is a plus.

Responsibilities

Incident Management: Monitor, identify, and troubleshoot IT incidents, documenting issues and solutions.
Service Desk Management: Maintain high customer satisfaction through service desk offerings and improvements.
Collaboration and Communication: Work with IT and other departments to improve support processes and implement new solutions.
Continuous Learning: Stay updated on emerging technologies and best practices to improve support services.