Lead CRM Architect — Dynamics 365 & Power Platform

ENTICO ICT; Brussel Hoofdstad; Sur place; EUR 80 000 - 120 000; Plein temps

Résumé du poste

ENTICO ICT is seeking a Lead Solution Architect for their CRM domain, requiring 10 years of experience in Microsoft Dynamics 365 Sales, Marketing, and Customer Service. The role involves analyzing business needs, designing targeted solutions, and ensuring effective integration while leading up-skilling initiatives for the internal team. Strong leadership, coaching, and independent working skills are essential, along with fluency in English and ideally French and Dutch. This position aims to contribute to CRM transformations and improvements.

Qualifications

• Minimum 10 years of hands-on experience required.
• Experience in leading CRM implementation projects with a significant scale.
• Ability to work independently and in teams.

Responsabilités

• Analyze business needs and represent interests.
• Design future-oriented CRM solutions.
• Collaborate to integrate solutions effectively.
• Conduct fit/gap analysis.
• Evaluate and select appropriate technologies.
• Document architectural solutions.
• Conduct workshops and ensure understanding.

Connaissances

CRM implementation

Microsoft Dynamics 365

Project management

Coaching

Business analysis

Communication

Formation

TOGAF Certification

Microsoft Dynamics 365 Certifications

Description du poste

ENTICO ICT is seeking a Lead Solution Architect for their CRM domain, requiring 10 years of experience in Microsoft Dynamics 365 Sales, Marketing, and Customer Service. The role involves analyzing business needs, designing targeted solutions, and ensuring effective integration while leading up-skilling initiatives for the internal team. Strong leadership, coaching, and independent working skills are essential, along with fluency in English and ideally French and Dutch. This position aims to contribute to CRM transformations and improvements.