Key Account Manager

Ctrl-F Nv; Oevel; On-site; EUR 60,000 - 90,000; Full time

Job summary

Ctrl-F Nv is seeking a Key Account Manager in Oevel, Belgium. You will build lasting client relationships within contract logistics and warehousing, focusing on growth and continuous service improvements.

You will translate client strategy into concrete account plans, manage existing accounts, and lead cross-functional teams to deliver storage, fulfilment and logistics services. Strong Dutch/English communication is essential.

Qualifications

• Demonstrates strong client-oriented mindset and commercial acumen.
• Translates KPI and client data into actionable improvements.
• Acts independently with accountability while coordinating across teams.
• Communicates effectively in Dutch and English with stakeholders.

Responsibilities

• Translate client strategy into an account plan to shape commercial opportunities and priorities.
• Manage existing accounts and identify opportunities for storage, fulfilment and logistics services with improvement projects.
• Act as first point of escalation for operational issues and drive cross-team problem solving.
• Monitor KPIs, generate reports, handle invoicing and drive client satisfaction improvements.
• Collaborate with warehouse, customer service, transport and customs teams to oversee the full logistics chain.
• Represent the client in monthly business reviews and support quarterly and annual performance discussions.

Skills

Client focus

Analytical thinking

Independent worker

Team collaboration

Dutch and English communication

Job description

For our client in Oevel, we are looking for a Key Account Manager. In this role, you build lasting client relationships within contract logistics and warehousing, with the aim of helping clients grow successfully and continuously improving logistics service delivery.

Your responsibilities

• Translating the client strategy into a concrete account plan provides direction for commercial opportunities, operational priorities, and collaboration with internal and external stakeholders.
• You actively manage existing accounts, identify opportunities for additional storage, fulfilment, and logistics services, and oversee the associated improvement or expansion projects.
• When operational issues arise, you take the lead as the first point of escalation. You bring the right teams together and ensure that agreements lead to a sustainable solution for the client.
• KPIs, reports, invoicing, and client satisfaction are monitored by you with great care. You translate insights from satisfaction surveys into concrete action plans.
• Through your close collaboration with warehouse, customer service, transport, and customs teams, you maintain oversight of the full logistics chain and strengthen the quality of service delivery.
• You represent the client in monthly business reviews, help prepare quarterly meetings, and organise annual evaluation sessions centred on results, expectations, and future opportunities.

Voor de functie van Key Account Manager bij onze klant in Oevel zijn wij op zoek naar een kandidaat met minstens 5 jaar ervaring mee als Key Account Manager, accountmanager of strategisch klantenbeheerder binnen contractlogistiek, 3PL of warehousing. Je begrijpt hoe commerciële afspraken en operationele uitvoering elkaar beïnvloeden.

Jouw profiel

• Een sterke klantgerichte en commerciële ingesteldheid helpt je om vertrouwen op te bouwen, groeikansen te herkennen en op een overtuigende manier te communiceren met beslissingsnemers.
• Dankzij je analytische vaardigheden vertaal je KPI's, klantdata en operationele inzichten naar duidelijke verbeteracties en haalbare accountplannen.
• Je werkt zelfstandig, neemt verantwoordelijkheid en blijft zorgvuldig wanneer meerdere belangen, deadlines of escalaties samenkomen. Een open en constructieve aanpak maakt samenwerking met verschillende teams vlotter.
• Je communiceert professioneel in het Nederlands en Engels, zowel mondeling als schriftelijk. Interesse in cosmetica- en consumentenproducten is relevant voor de klantcontext.