IT Service Desk Technician — 1st & 2nd Line Support

In4Matic; Aartselaar; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

In4Matic is seeking a hands-on IT support professional to strengthen the Digital Service Desk, serving as the first point of contact for employees and external partners with IT-related questions. You will handle first- and second-line support, manage daily service desk operations, and assist users with workplace technology in a structured SLA-driven environment.

The role requires fluent Dutch and professional English, on-site work in Belgium, and a rotating on-duty schedule to cover calls,

Qualifications

• Medior-level IT service delivery experience.
• Service-oriented in a busy support environment.
• Able to switch between phone, tickets, and in-person support.
• Team player coordinating with other IT support groups.
• Practical, structured and able to prioritise urgent requests.

Responsabilités

• Handle incoming IT support requests via ticketing, email, and phone.
• Support users with laptop and workplace IT issues.
• Provide first- and second-line support per SLAs.
• Manage service desk coverage with rotating on-duty schedule.
• Assist users at the helpdesk reception during opening hours.
• Install and prepare Windows 11 laptops for new colleagues and replacements.
• Support end users with Windows 11 and Office 365 software.
• Collaborate with wider digital support and infrastructure teams.

Connaissances

IT support

Laptop hardware

Windows

Office 365

Outils

TOPdesk

SAP

Description du poste

In4Matic is seeking a hands-on IT support professional to strengthen the Digital Service Desk, serving as the first point of contact for employees and external partners with IT-related questions. You will handle first- and second-line support, manage daily service desk operations, and assist users with workplace technology in a structured SLA-driven environment.

The role requires fluent Dutch and professional English, on-site work in Belgium, and a rotating on-duty schedule to cover calls,