IT Service Delivery Manager - Lead Digital Transformation

Sopra Steria; Brussel; Sur place; EUR 50 000 - 80 000; Plein temps

Avantages offerts par ce poste

Mobility Options

Insurance

Meal Vouchers

Eco-Cheques

Career Development Opportunities

Résumé du poste

An established industry player is seeking a Service Delivery Manager to oversee IT services that align with business needs. This role requires excellent communication skills and proficiency with tools like ServiceNow and .NET. You will manage service desks, ensure high standards, and lead a team to deliver exceptional customer experiences. The company offers extensive career development opportunities, a dynamic team environment, and a comprehensive benefits package. Join a forward-thinking organization that values innovation and collaboration in delivering impactful technology solutions.

Qualifications

• Experience in project and/or service management within an IT environment.
• Technical insight into leading development in .NET.
• Strong communication skills and people management experience.

Responsabilités

• Oversee and deliver IT services aligned with business needs.
• Manage service desks and implement continuous improvement strategies.
• Ensure client satisfaction through digital transformation initiatives.

Connaissances

Project Management

Service Management

Communication Skills

People Management

Customer Experience

Formation

Bachelor's Degree in Computer Science

Outils

ServiceNow

4Me

BMC Remedy

.NET

C#

Description du poste

An established industry player is seeking a Service Delivery Manager to oversee IT services that align with business needs. This role requires excellent communication skills and proficiency with tools like ServiceNow and .NET. You will manage service desks, ensure high standards, and lead a team to deliver exceptional customer experiences. The company offers extensive career development opportunities, a dynamic team environment, and a comprehensive benefits package. Join a forward-thinking organization that values innovation and collaboration in delivering impactful technology solutions.