IT Business Analyst

Tom&Co; Dilbeek; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Tom&Co is seeking an IT Business Analyst to understand our business needs and apply expertise to improve processes and drive adoption of applications across our organization.

You will bridge business owners, IT and application specialists, delivering clear documentation and updates while supporting change management for the Cegid POS project and ongoing process optimization.

Qualifications

• Master's degree in economics or science with IT option or a bachelor’s degree with relevant work experience.
• Several years of relevant experience in retail.
• Understanding of retail processes from purchasing to sales and services, including finance.
• Knowledge of retail solutions across back/front office like POS, ERP, CDP and PIM; understands IT systems with an eCommerce platform.
• Strong customer orientation with excellent communication and reporting skills.

Responsabilités

• Understand our company and business; analyze processes to improve or automate.
• Serve as the bridge between business process owners, application specialists and IT teams.
• Deliver documented ways of working and maintain updates.
• Be involved in change management for the Cegid POS project.
• Evaluate business requests and propose solutions and improvements with IT.

Connaissances

Retail domain experience

Business analysis

Stakeholder communication

Change management

Multilingual (FR/NL/EN)

Formation

Master's degree in economics or science (IT option)

Bachelor + relevant experience

Outils

POS systems

ERP

CDP

PIM systems

eCommerce integration

Description du poste

As an IT Business Analyst your role is to understand the needs of Tom&Co, apply your expertise to existing (or yet to be developed) processes, propose and/or verify the validity of new solutions with the aim of improving internal processes and the adoption of applications.

Responsabilies

• You obtain a good understanding of our company & business and analyze business processes and workflows with the objective of finding out how they can be improved or automated.
• You serve as the intermediate between process owners in the business, application specialists and IT technical teams.
• You deliver a documented way of working and take care of updates.
• You will be highly involved in the change management part of our Cegid POS project.
• You are a key person in process optimization. In accordance with the applications specialist, you can evaluate the business requests, suggest solutions and improvements.

Skills

• You hold a master's degree in economics or science, with option of IT, or a bachelor's degree combined with relevant work experience.
• You have several years of relevant experience in the domain of retail.
• You understand retail processes, from purchasing to sales and services, including finance.
• You have an overall knowledge of retail solutions, ideally back and front office, like POS, ERP, CDP and PIM systems. You understand the interaction of IT-systems with an eCommerce platform.
• You are customer oriented, with excellent communication and reporting skills.
• You’re proficient in French, Dutch and English.
• You’re eager to understand the goals and objectives of the organization and are motivated and focused, with an eye for detail.
• You’re eager to learn and you have a huge appetite for innovative technologies and changing trends in the market.
• You have a positive and accountable mindset.

What We Offer

• A key role within a growing retail organization
• The opportunity to have a direct impact on critical business processes.
• A collaborative environment involving IT, supply chain, and external partners.
• Opportunities for professional development and long-term growth.
• A human and collaborative company culture, with passionate colleagues.