IT & AV Engineer

Brusselshotelsassociation; Brussel; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

20 Days Holiday + Public Holidays

Meals on Duty

Worldwide Travel Discounts

F&B Discounts of 25%

Social Committee activities

F&B Discounts 25%

Referral scheme

Local Transport benefit

Eco-vouchers

Social Committee with events

Résumé du poste

A hospitality organization in Brussels is seeking an IT & AV Engineer to ensure seamless IT service at their property. The role focuses on user support, IT systems maintenance, and AV support for events. Candidates should have 3+ years of relevant experience and must be fluent in English, with Dutch or French as an asset. Comprehensive benefits include holidays, travel discounts, and social activities.

Qualifications

• 3+ years of experience in IT/AV Support or Technician roles in a hospitality environment.
• Understanding of LAN networks, servers, carriers, and firewalls.
• Familiarity with Belgium GDPR and Data Protection requirements.
• Experience with Opera PMS, POS and hotel interfaces.
• GDPR and data protection understanding.
• Fluent English; Dutch or French preferred.

Responsabilités

• Provide user support for network and LAN hardware.
• Maintain IT systems and hardware functionality.
• Collaborate with stakeholders for efficient operations.
• Deliver AV support for guestrooms and events.
• Collaborate with stakeholders to support high-volume, high-energy operations.

Connaissances

User support

Project management skills

Strong organizational skills

Fluency in English

Guest room tech

Data protection

Outils

Opera PMS

POS systems

AV equipment

Description du poste

Overview

As our IT & AV Engineer, you will work in partnership with our Regional IT Director, General Manager and Senior Executive team to provide a dedicated in-house IT service for our property in Brussels. The IT & AV Engineer oversees all aspects of IT and AV infrastructure and services that support the property, ensuring the highest standards of security and compliance to protect data and systems. While a significant portion of systems will be monitored by the Centralized Services teams, this role focuses primarily on hands-on tasks rather than managing the systems directly.

Responsibilities

• Provide user support and ensure seamless integration of network and LAN hardware components.
• Maintain proper functionality of IT systems and hardware.
• Manage IT contracts and maintenance schedules.
• Deliver AV and technical support for guestrooms and events.
• Note: AV support is not part of the Centralized Services team’s scope of involvement.
• Collaborate with stakeholders to support high-volume, high-energy operations and work effectively both independently and as part of a team.

Qualifications & Experience

• Minimum of 3+ years’ progressive experience within an IT/AV Support, Technician or IT Manager role gained within a similar hospitality environment in Brussels or the wider Benelux region.
• Hotel experience with strong project management skills (including system implementation and setting up of IT protocols).
• Solid understanding of LAN networks, servers, carriers and firewalls.
• Experience with a range of hotel systems (Opera PMS, POS, hotel applications and interfaces).
• Well-versed in guest room technology with a working knowledge of AV equipment.
• Understanding of Belgium GDPR and Data Protection requirements.
• Strong organizational skills and ability to work within tight deadlines, both individually and in a team.
• Fluency in English; Dutch or French in addition to English is preferred.
• All applicants must be eligible to live and work in the European Union. Documentation of eligibility will be required prior to employment.

Contract & Benefits

• Contract: CDI (Contrat à Durée Indéterminée)
• Benefits: 20 Days Holiday + Public Holidays, Meals on Duty, Worldwide Travel Discounts via The Standard Advantage platform, Employee & Family Rates across all Standard and Bunkhouse properties, In-house Experience Programme, F&B Discounts of 25%, Recruitment Referral scheme, Local Transport benefit, Eco-vouchers, Social Committee with regular monthly social activities.