Internal Sales Team Lead | Ops & Customer Coaching

Perm Center Vlaanderen Oost; Brecht; On-site; EUR 45,000 - 65,000; Full time

Job summary

Perm Center Vlaanderen Oost is seeking an Internal Sales Coördinator to lead a four-person team and ensure efficient order and backlog management. You will coach and develop the team, set priorities, and ensure timely follow-up with customers and internal stakeholders.

You will focus on improving processes, monitoring KPIs, and fostering a positive, collaborative work environment through regular coaching and performance discussions.

Qualifications

• Experience leading a small team and coordinating daily operations.
• Strong people management and coaching skills.
• Proven ability to monitor KPIs and drive process improvements.

Responsibilities

• Lead, organize, motivate and coach a team of 4 employees on a daily basis.
• Oversee order and backlog management and ensure customer service enquiries are handled efficiently.
• Set priorities and distribute the workload evenly across the team.
• Monitor team performance, operational metrics and KPIs, and take action where needed.
• Identify training and development needs and provide ongoing coaching.
• Conduct regular one-to-one meetings and performance evaluations.
• Listen to team members' feedback and support them in resolving challenges or conflicts.
• Create space for team members to contribute to improvement projects alongside their daily responsibilities.
• Work closely with internal stakeholders to resolve escalations and ensure clear communication regarding priorities, progress and expected deliverables.
• Provide management with feedback on operational challenges and identify opportunities for continuous improvement.
• Contribute to a positive and collaborative working environment and organize team-building activities.

Skills

People management

Leadership

Coaching

Team motivation

Order management

Backlog management

Customer service

KPIs

Performance monitoring

Communication

Job description

Perm Center Vlaanderen Oost is seeking an Internal Sales Coördinator to lead a four-person team and ensure efficient order and backlog management. You will coach and develop the team, set priorities, and ensure timely follow-up with customers and internal stakeholders.

You will focus on improving processes, monitoring KPIs, and fostering a positive, collaborative work environment through regular coaching and performance discussions.