Internal Communications Supervisor

McDonald's Restaurants Limited; Brussel Hoofdstad; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

32 days vacation

Electric company car

Group insurance

30% discount

Résumé du poste

McDonald's Restaurants Belgium NV in Diegem, Brussels Area is seeking an Internal Communications Supervisor to drive clear, timely and engaging communication across the Belgian organization and supervise the customer care function.

In this role you will connect leadership communication with employee and franchisee engagement, govern channels and routines, and partner with leaders to deliver high‑quality content at speed while protecting brand trust.

Qualifications

• 4+ years in internal communications or similar roles.
• Experience in multinational company or international agency.
• Proven ability to build processes and communication strategies.

Responsabilités

• Lead enterprise & leadership communications including strategy and messages.
• Support senior leaders with speeches and talking points.
• Coordinate governance, editorial planning and leadership routines.
• Engage employees, crew and franchisees to align with business priorities.
• Improve channel effectiveness and engagement across audiences.
• Oversee customer care with the agency partner.

Connaissances

Excellent writing

Stakeholder management

Multilingual communication

Strategic thinking

Outils

AI tools usage

Budget management

Agency management

Description du poste

Job Description:

Internal Communications Supervisor

McDonald's Restaurants Belgium NV · Diegem, Brussels Area

McDonald’s is the largest restaurant chain in the world and the most people-oriented enterprise around the globe. We are constantly looking for ways to reinvent ourselves in order to serve our customers better, every single day.
The recipe for success is a combination of a strong brand with a lot of freedom for local markets. Rooted in our Belgian society for more than 45 years, we feel particularly committed to our environment and partners. There are currently 131 McDonald’s restaurants in Belgium, run by 26 independent entrepreneurs (Franchisees). Because our business is growing fast paced, we are looking for talented people to reinforce our head offices that provide support to all restaurants.

Ingredients of this Job

The Internal Communications Supervisor drives clear, timely and engaging communication across McDonald’s Belgium and oversees the customer care function. The role ensures employees, restaurant teams, franchisees receive relevant and consistent communication that supports business priorities and protects trust in the brand.

Combining strategic planning with hands‑on delivery, the role connects leadership communication, employee and crew engagement, franchisee communication and customer care. It strengthens the processes, governance, channels and routines needed for clear, consistent and responsive communication.

The role acts as a trusted advisor to leaders and coordinates enterprise communications, engagement moments and customer care topics requiring cross-functional alignment. It requires strong stakeholder management, sound judgement and high-quality written content at speed.

Key Responsibilities

Enterprise & Leadership Communications

• Develop and deliver the business narrative, communications strategy and key messages aligned with enterprise priorities.
• Support the Managing Director and senior leaders with speeches, presentations, talking points and key communications.
• Lead communication planning and alignment across functions, including governance, editorial planning and leadership communication routines.

Employee, Crew & Franchisee Engagement

• Deliver communications that strengthen culture, brand and menu excitement, and connect employees, crew and franchisees to business priorities.
• Partner with Operations, Marketing and other functions to develop clear messaging, presentations, key events and enterprise updates for franchisees.
• Improve the effectiveness, adoption and consistency of communication channels, routines and engagement across employees, crew and franchisee audiences.

Customer care

• Lead the customer care service with the dedicated agency partner, with clear governance, ways of working and accountability.

Your Menu

Experience & Background

• 4+ years in internal communications, employee engagement, corporate communications, or a similar role.
• Experience in a multinational company or international communications agency.
• Proven experience in building processes and communication strategies.

Skills & Competencies

• Excellent writing, editing, storytelling, and message-crafting skills, with the ability to adapt tone and content for different audiences.
• Strong multilingual communication skills: fluent in Dutch and French ( native level proficiency in at least one of the two), with strong English proficiency and excellent written English skills.
• Strong stakeholder management skills, with the confidence to advise leaders and align cross-functional teams.
• Able to combine strategic thinking with hands‑on execution and deliver high-quality work at pace.
• Comfortable managing agencies, budgets, and external partners.
• Strong planning and organisational skills, including the ability to manage multiple priorities, deadlines, and communication channels.
• A successful contributor to cross-functional teams.
• Proactive, solution-oriented, flexible, and able to bring structure in a fast-moving environment.
• Proficient in using AI tools to support communication planning, content creation and operational efficiency, with sound judgement and a responsible approach to their use.
• A positive, proactive and growth mindset.

What we have to offer you

• Becoming part of an energizing team of the McDonald’s Family;
• Working for an innovative and people-oriented Belgian SME, backed by a strong and leading multinational;
• The freedom to organize your work around your private life;
• 32 days of vacation;
• A salary package including extralegal advantages like an electric company car and best in class group insurance;
• 30% discount on all McDonald’s products just for you;
• A smile on your face every single working day.