Interim IT Service Desk Lead | Team Coach & Optimizer

Itproposal; Aartselaar; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Itproposal is seeking an experienced Interim Manager Digital Service Desk to lead and coach a Service Desk team in Aartselaar, Belgium. The role blends leadership, change management, and hands-on technical expertise to drive improvements in service quality and user experience.

As IT Service Desk Manager you will coach staff, optimize processes, monitor performance, and align cybersecurity practices with policy. On-site work only for an interim assignment.

Qualifications

• 7+ years of experience in IT Service Desk Management or similar role.

Responsabilités

• Lead, coach, and motivate a team of Service Desk Officers.
• Drive improvements in team spirit, accountability, ownership, and service culture.
• Improve support processes, procedures, and the overall user experience.
• Actively participate in daily IT support and provide technical guidance when required.
• Monitor ticketing performance, identify trends, and take proactive actions.
• Ensure effective first- and second-line support for users and partners.
• Support IT support improvement and change initiatives.
• Identify and elevate cybersecurity risks and policy-related issues.
• Communicate complex technical topics clearly to users and stakeholders.
• Stay up to date with IT trends and introduce relevant improvements.

Connaissances

Leadership

Coaching

People management

Microsoft 365

Power BI

Active Directory

Microsoft Entra ID

Windows OS

Cybersecurity policies

English proficiency

Dutch proficiency

Outils

Active Directory

Microsoft Entra ID

SharePoint

Power BI

Office 365

Description du poste

Itproposal is seeking an experienced Interim Manager Digital Service Desk to lead and coach a Service Desk team in Aartselaar, Belgium. The role blends leadership, change management, and hands-on technical expertise to drive improvements in service quality and user experience.

As IT Service Desk Manager you will coach staff, optimize processes, monitor performance, and align cybersecurity practices with policy. On-site work only for an interim assignment.