Infrastructure Service Delivery Lead — AI-Driven Cloud & ITIL

Ariad; Belgique; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

Profit-sharing schemes

Variable pay / Performance bonuses

Résumé du poste

Ariad is seeking an Infrastructure Service Delivery Lead on behalf of a leading global professional services organisation. You will own the end-to-end delivery of complex IT infrastructure managed services across data centre, cloud, network and digital workplace, interfacing with client CxOs.

You will lead a team of infrastructure professionals, drive service transformation and automation, ensure ITIL best practices, manage budgets and vendor governance, and promote AI-first delivery with AIOps

Qualifications

• Extensive experience managing IT infrastructure managed services in multi-technology environments.
• Deep knowledge of ITIL 4 service management frameworks and ITSM tooling in a managed services context.
• Strong understanding of cloud infrastructure (AWS, Azure, GCP), data centre operations, and networking.
• Proven ability to manage client relationships at CxO level and deliver executive-level reporting.
• Financial management skills: budgeting, cost-to-serve modelling, and P&L awareness.
• Leadership experience managing distributed, cross-functional infrastructure teams.
• Excellent problem-solving and escalation management skills under pressure.
• Experience with vendor governance and third-party service provider management.

Responsabilités

• Own end-to-end delivery of IT infrastructure managed services: data centre, cloud, network, and end-user computing.
• Act as the primary stakeholder interface for service performance, escalations, and strategic reviews with client CxOs.
• Manage and develop a team of infrastructure service specialists, fostering a culture of accountability and continuous improvement.
• Define, monitor, and enforce SLA/OLA compliance across all infrastructure service towers.
• Lead regular service reviews, prepare executive reports, and present service performance and improvement roadmaps.
• Drive service transformation initiatives: cloud adoption, automation, and AIOps integration.
• Oversee incident, problem, and change management processes, ensuring ITIL best practices are embedded.
• Manage service delivery financials: budgeting, cost-to-serve modelling, and value-leakage identification.
• Lead vendor and third-party service provider governance, escalation management, and performance reviews.
• Define and implement Continuous Service Improvement Plans based on client feedback and performance analytics.
• Contribute to new business pursuits: pre-sales support, solution design, and contract negotiations.
• Ensure compliance with security policies and regulatory requirements (DORA, NIS2) and audit obligations.

Connaissances

IT infrastructure management

ITIL 4

Cloud infrastructure

CxO stakeholder management

Budgeting / cost-to-serve

Leadership

Problem solving

Vendor governance

Formation

ITIL 4 Managing Professional

Cloud architecture certification

PMP / PRINCE2

ServiceNow Certified Implementation Specialist

ISO 20000 Lead Auditor

Outils

ServiceNow

Description du poste

Ariad is seeking an Infrastructure Service Delivery Lead on behalf of a leading global professional services organisation. You will own the end-to-end delivery of complex IT infrastructure managed services across data centre, cloud, network and digital workplace, interfacing with client CxOs.

You will lead a team of infrastructure professionals, drive service transformation and automation, ensure ITIL best practices, manage budgets and vendor governance, and promote AI-first delivery with AIOps