Senior AI‑First Infra Service Delivery Lead

Accenture Belgium; Brussel Hoofdstad; Sur place; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

13th month

Holiday allowance

Laptop & smartphone

Insurance package

Flexibility

Bonus program

Training opportunities

Green mobility program

Share purchase program

Eco-cheques

Discount program

Résumé du poste

Accenture Belgium is seeking a Senior Infrastructure Service Delivery Lead to own end-to-end delivery of complex IT infrastructure managed services for strategic clients. You will lead a diverse team, ensure contractual compliance, and drive service transformation with automation and AI-first practices.

In this role you will manage data centre, cloud, network and end-user computing, oversee SLAs, report to executives, and contribute to pre-sales and contract negotiations while ensuring security

Qualifications

• Experience managing IT infrastructure managed services for multi-technology environments.
• Deep ITIL 4 service management knowledge and ITSM tooling (ServiceNow).
• Solid cloud infrastructure know-how (AWS, Azure, GCP) and data centre operations.
• Ability to engage with CxO-level clients and provide executive reporting.
• Financial management: budgeting and cost-to-serve modelling.
• Leadership of distributed, cross-functional teams.
• Strong problem-solving and escalation skills.

Responsabilités

• Own end-to-end delivery of IT infrastructure managed services: data centre, cloud, network, and end-user computing.
• Act as the primary stakeholder interface for service performance, escalations, and strategic reviews with client CxOs.
• Manage and develop a team of infrastructure service specialists, fostering a culture of accountability and continuous improvement.
• Define, monitor, and enforce SLA/OLA compliance across all infrastructure service towers.
• Lead regular service reviews, prepare executive reports, and present service performance and improvement roadmaps.
• Drive service transformation initiatives: cloud adoption, automation, and AIOps integration.
• Oversee incident, problem, and change management processes, ensuring ITIL best practices are embedded.
• Manage service delivery financials: budgeting, cost-to‑serve modelling, and value‑leakage identification.
• Lead vendor and third‑party service provider governance, escalation management, and performance reviews.
• Define and implement Continuous Service Improvement Plans (CSI) based on client feedback and performance analytics.
• Contribute to new business pursuits: pre‑sales support, solution design, and contract negotiations.
• Ensure compliance with security policies and regulatory requirements (DORA, NIS2) and audit obligations.

Connaissances

IT infrastructure

ITIL 4

Cloud expertise

Executive reporting

Leadership

Vendor governance

Formation

ITIL 4 MP/SL

Cloud certifications

PM/PRINCE2

Outils

ServiceNow

Dynatrace

Datadog

New Relic

Ansible

Description du poste

Accenture Belgium is seeking a Senior Infrastructure Service Delivery Lead to own end-to-end delivery of complex IT infrastructure managed services for strategic clients. You will lead a diverse team, ensure contractual compliance, and drive service transformation with automation and AI-first practices.

In this role you will manage data centre, cloud, network and end-user computing, oversee SLAs, report to executives, and contribute to pre-sales and contract negotiations while ensuring security