Senior AI‑First Infra Service Delivery Lead

Accenture Belgium

Brussel Hoofdstad

Sur place

EUR 90 000 - 130 000

Plein temps

14 jours+
Générateur de candidature

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Avantages offerts par ce poste

13th month
Holiday allowance
Laptop & smartphone
Insurance package
Flexibility
Bonus program
Training opportunities
Green mobility program
Share purchase program
Eco-cheques
Discount program

Résumé du poste

Accenture Belgium is seeking a Senior Infrastructure Service Delivery Lead to own end-to-end delivery of complex IT infrastructure managed services for strategic clients. You will lead a diverse team, ensure contractual compliance, and drive service transformation with automation and AI-first practices.

In this role you will manage data centre, cloud, network and end-user computing, oversee SLAs, report to executives, and contribute to pre-sales and contract negotiations while ensuring security

Qualifications

  • Experience managing IT infrastructure managed services for multi-technology environments.
  • Deep ITIL 4 service management knowledge and ITSM tooling (ServiceNow).
  • Solid cloud infrastructure know-how (AWS, Azure, GCP) and data centre operations.
  • Ability to engage with CxO-level clients and provide executive reporting.
  • Financial management: budgeting and cost-to-serve modelling.
  • Leadership of distributed, cross-functional teams.
  • Strong problem-solving and escalation skills.

Responsabilités

  • Own end-to-end delivery of IT infrastructure managed services: data centre, cloud, network, and end-user computing.
  • Act as the primary stakeholder interface for service performance, escalations, and strategic reviews with client CxOs.
  • Manage and develop a team of infrastructure service specialists, fostering a culture of accountability and continuous improvement.
  • Define, monitor, and enforce SLA/OLA compliance across all infrastructure service towers.
  • Lead regular service reviews, prepare executive reports, and present service performance and improvement roadmaps.
  • Drive service transformation initiatives: cloud adoption, automation, and AIOps integration.
  • Oversee incident, problem, and change management processes, ensuring ITIL best practices are embedded.
  • Manage service delivery financials: budgeting, cost-to‑serve modelling, and value‑leakage identification.
  • Lead vendor and third‑party service provider governance, escalation management, and performance reviews.
  • Define and implement Continuous Service Improvement Plans (CSI) based on client feedback and performance analytics.
  • Contribute to new business pursuits: pre‑sales support, solution design, and contract negotiations.
  • Ensure compliance with security policies and regulatory requirements (DORA, NIS2) and audit obligations.

Connaissances

IT infrastructure
ITIL 4
Cloud expertise
Executive reporting
Leadership
Vendor governance

Formation

ITIL 4 MP/SL
Cloud certifications
PM/PRINCE2

Outils

ServiceNow
Dynatrace
Datadog
New Relic
Ansible

Description du poste

Accenture Belgium is seeking a Senior Infrastructure Service Delivery Lead to own end-to-end delivery of complex IT infrastructure managed services for strategic clients. You will lead a diverse team, ensure contractual compliance, and drive service transformation with automation and AI-first practices.

In this role you will manage data centre, cloud, network and end-user computing, oversee SLAs, report to executives, and contribute to pre-sales and contract negotiations while ensuring security

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