Incident Analyst: Drive Rapid Recovery & Insights

In4Matic; Brussel Hoofdstad; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

In4Matic seeks experienced Incident Analysis Consultants to join our client’s team in a long-term consulting engagement. You will investigate functional and technical issues, define workarounds, assess business impact, and support incident recovery across complex operations.

You'll collaborate with multidisciplinary teams and external stakeholders while contributing to continuous service improvement and knowledge sharing.

Formación

• 5+ years in incident analysis or related service recovery.
• Strong analytical skills for complex issues across business/tech.
• ITIL Foundation or equivalent; willing to obtain within 3 months.

Responsabilidades

• Analyse incidents, assess functional/technical impact, identify resolutions.
• Develop and document workarounds to restore service.
• Communicate issues clearly to stakeholders and external providers.
• Maintain incident records and update knowledge bases.
• Support root cause analysis with problem/change teams.
• Collaborate with incident management, domain experts, and suppliers.
• Assist in requirements gathering, process modelling, and data analysis.
• Contribute to status reporting, QA, and onboarding/offboarding.

Conocimientos

Analytical thinking

Incident analysis

SQL

Stakeholder mgmt

ITIL knowledge

Agile / Scrum

Communication

Educación

ITIL Foundation certification

Herramientas

ServiceNow

Jira

Topdesk

Azure DevOps

Descripción del empleo

In4Matic seeks experienced Incident Analysis Consultants to join our client’s team in a long-term consulting engagement. You will investigate functional and technical issues, define workarounds, assess business impact, and support incident recovery across complex operations.

You'll collaborate with multidisciplinary teams and external stakeholders while contributing to continuous service improvement and knowledge sharing.