Head of Operations - Hardware & Supply Chain (Hybrid)

OTIV; Oost-Vlaanderen; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

International environment

Flexible working hours

Hybrid office in Ghent

Collaborative culture

Team events

Quarterly offsite

32 days vacation

Job summary

OTIV, a Ghent-based leader in autonomous rail, seeks an experienced Operations Manager to own procurement, production, quality, stock, logistics, deployment and customer support. You will lead the Operations Engineers, scale the team, and partner with Product, Engineering, Sales and Project Delivery to deliver on time and to quality as OTIV expands its two product lines and Supervised Autonomy projects.

The role requires 7+ years in operations and a Master\'s degree, fluency in English, and a

Qualifications

• 7+ years in operations, supply chain or procurement in a hardware/electronics, industrial or manufacturing environment.
• Strong in procurement and supplier management, both commercially and technically.
• Proven people leadership.
• Hands-on experience with Odoo, S&OP and stock management.
• Experience with electronics and hardware supply chain in a low-volume, high-mix setting.
• Experience with ISO 9001, quality control and factory acceptance testing.
• Experience with international shipping and customs.
• Experience building processes and taking products from development into production.
• Structured and meticulous, yet decisive.
• A strong connector who builds trust across teams and with partners.

Responsibilities

• Play a key role in building the team, together with our Operations Engineers
• Run S&OP: plan what to build and when, based on sales, project delivery, supplier availability and capacity
• Own operational KPIs, with on-time, in-full delivery as the north star
• Prepare operations for new products moving from development into production
• Own procurement and supplier management & selection, connecting suppliers with Engineering and Sales
• Manage bulk orders and subcontracting of (sub)assemblies
• Own BOMs in the ERP, cost of goods and stock management, including stock counts
• Run international shipments, including customs
• Own the flow from sales order to deployment and support
• Make sure the right people are lined up for every deployment, from our own team or partners, so our Project Managers can execute customer projects
• Build and continuously improve our customer support function and feedback loop
• Own product quality, from incoming quality control to factory acceptance tests
• Own the product operations part of our V-cycle: production, acceptance testing, installation and deployment
• Own Odoo, our ERP, and all product operations processes in it
• Build and improve operational processes and keep them audit-ready (ISO)

Skills

Procurement

Supply chain

Leadership

Odoo

S&OP

Stock management

International shipping

ISO 9001

Process building

Education

Master's degree in engineering, supply chain or business

Tools

Odoo

Job description

OTIV, a Ghent-based leader in autonomous rail, seeks an experienced Operations Manager to own procurement, production, quality, stock, logistics, deployment and customer support. You will lead the Operations Engineers, scale the team, and partner with Product, Engineering, Sales and Project Delivery to deliver on time and to quality as OTIV expands its two product lines and Supervised Autonomy projects.

The role requires 7+ years in operations and a Master\'s degree, fluency in English, and a