Head Of Onboarding

Rydoo; Antwerpen; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid Work Policy

Upskilling programs

Team events

International team

Onboarding program

Résumé du poste

Rydoo / Semine is seeking an experienced Head of Customer Onboarding to lead the onboarding strategy, scale the function, and deliver measurable value for customers in a global SaaS environment. You will own the onboarding organization and partner with Sales, Customer Success, Product, Support and Engineering to define standards, KPIs, and time-to-value improvements.

The role requires 5+ years in onboarding or customer-facing roles, with at least 3 years in people leadership, in a B2B SaaS

Qualifications

• Bachelor's degree in Business Administration or related field; Master's is a plus.
• Minimum 5 years in Customer Onboarding/Customer Success/Professional Services with leadership experience.
• Experience in a B2B SaaS environment, preferably in Expense Management, Accounts Payable or Finance Tech.
• Proven track record building onboarding strategies that boost adoption and efficiency.
• Strong stakeholder management and cross-functional collaboration skills.
• Experience leading onboarding/implementation teams and coaching talent.
• Fluent in English; Dutch or Norwegian is a plus.

Responsabilités

• Own onboarding strategy and operational performance to enable quick value realization for customers.
• Lead and develop the onboarding organization, driving a high-performing culture.
• Develop strategies to optimize onboarding experience and reduce time-to-value.
• Define standards, methodologies, and best practices for consistency across engagements.
• Harmonize processes across business lines and ensure scalable practices.
• Own onboarding KPIs, including duration, Time-to-Value, satisfaction and capacity.
• Plan workforce, hiring, and capacity to scale with growth.
• Drive process improvements using automation and AI where appropriate.
• Collaborate with Sales, Customer Success, Product, Support and Engineering for journey improvements.
• Act as executive escalation point for complex onboarding challenges.
• Deliver enablement and training programs for internal stakeholders.
• Champion customer advocacy and drive adoption of new processes.
• Lead organizational change initiatives to adopt new tools and ways of working.

Connaissances

Onboarding strategy

People leadership

B2B SaaS

Customer success

Stakeholder management

Process standardization

Data-driven decisions

Automation & AI awareness

Formation

Bachelor's degree in Business Administration

Outils

Planhat

Description du poste

• Hybrid work policy

Check us out

Since 2020, Semine has been building AI-driven technology designed to eliminate the repetitive, manual tasks that slow down accounting teams. By automating accounts payable processes and reducing administrative burden, Semine empowers finance professionals to focus on analysis, strategy, and value creation rather than data entry.

In July 2025, Semine joined forces with Rydoo and is now a Rydoo company. Together, we are advancing a shared vision: simplifying financial operations through intelligent automation. By combining Semine's AI expertise in accounts payable with Rydoo's trusted expense management platform - used by more than one million users worldwide - we are creating a comprehensive, AI-powered solution that streamlines both expenses and payables in one seamless ecosystem.

As a global team of more than 200 professionals, we believe technology should make complex processes simpler and more efficient. If you're driven to build impactful solutions and shape the future of financial automation, you'll fit right in.

Rydoo in a snapshot

• Ambitious international team
• 33 nationalities speaking over 15 languages
• 240+ employees across multiple countries
• Easy-to-use spend management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.6 employer score on Glassdoor
• Hybrid work policy

Responsibilities

• Own the onboarding strategy and operational performance, ensuring smooth, efficient and scalable implementations that enable customers to realize value quickly
• Lead and develop the onboarding organization, fostering a high-performing culture focused on customer success, accountability, collaboration and continuous improvement
• Develop and implement strategies to optimize the onboarding experience, improve customer satisfaction, and reduce time-to-value
• Define and maintain onboarding standards, methodologies, documentation and best practices to ensure consistency and quality across all customer engagements
• Harmonize onboarding processes and ways of working across both business lines, ensuring successful integration, operational consistency and scalable best practices
• Own onboarding KPIs and business outcomes, including onboarding duration, Time-to-Value, onboarding quality, customer satisfaction, implementation capacity and operational efficiency. Monitor performance in Planhat and drive continuous improvements
• Lead workforce planning, hiring, resource allocation and capacity planning to ensure the onboarding organization can scale in line with business growth
• Drive operational excellence by continuously improving processes, leveraging automation and AI where appropriate and identifying opportunities to increase efficiency and scalability
• Partner closely with Sales, Customer Success, Product, Support, and Engineering to continuously improve the customer implementation journey and ensure customer feedback is incorporated into product and process improvements
• Act as the executive point of escalation for complex onboarding challenges, coordinating cross-functional teams to ensure successful customer outcomes
• Develop and deliver enablement and training programs for internal stakeholders involved in the onboarding process to ensure alignment and operational excellence
• Champion customer advocacy across the organization, ensuring customer needs are reflected in onboarding strategies and decision‑making
• Lead organizational change initiatives related to onboarding, driving adoption of new processes, tools and ways of working across teams
• Adhere to Rydoo's Information Security Policy, follow security best practices and participate in mandatory security training

Requirements

• Bachelor's degree in Business Administration or a related field; Master's degree is a plus
• Minimum of 5 years of experience in Customer Onboarding, Customer Success, Professional Services or a related customer‑facing function, including at least 3 years in a people leadership role
• Experience working within a B2B SaaS environment, preferably in Expense Management, Accounts Payable, ERP or broader Finance Technology
• Demonstrated experience developing and executing onboarding strategies that improve customer adoption, satisfaction and operational efficiency
• Proven experience managing and developing high‑performing onboarding or implementation teams, including coaching, performance management and talent development
• Strong business acumen with a solid understanding of how onboarding contributes to customer adoption, retention and long‑term revenue growth
• Experience leading organizational change and driving process standardization across teams or business units
• Excellent stakeholder management, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization
• Strong analytical, problem‑solving, and decision‑making skills, with the ability to prioritize effectively in a fast‑paced environment
• Experience with onboarding, project management and customer engagement platforms. Experience with Planhat is a plus
• Native or fluent command of English
• Working proficiency in Dutch or Norwegian is a plus

Benefits

Next to our amazing team, informal & international company culture and our mission to become the number 1 spend and invoice management platform in Europe, we offer some nice benefits that make working at Rydoo / Semine even more fun:

• A competitive package, including salary and benefits
• Upskilling through training and coaching programs
• Hybrid Work Policy
• Professional freedom and a flexible work environment
• Regular company and team events
• Wonderful international team with more than 33 different nationalities
• Spectacular onboarding program for all new joiners

Why Join Us

At Rydoo / Semine, we celebrate diversity and are committed to creating an inclusive environment for all employees. We value and encourage ongoing learning opportunities and career progression.

Even if you don't tick every box but see yourself contributing, we encourage you to apply. We're more interested in finding a well‑rounded individual with a can‑do attitude. Your passion, dedication and desire to learn are what matter most to us.

Check us out

LinkedIn: https://www.linkedin.com/company/rydoo

Glassdoor: http://bit.ly/2UujjWJ

Instagram: https://www.instagram.com/wearerydoo/

YouTube: https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18jWHt_A

Inside Rydoo Blog: https://www.rydoo.com/inside-rydoo/