Head of Managed Services

SmartRecruiters, Inc.; Belgique; À distance; EUR 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Company car or mobility budget

Laptop, phone & phone subscription

Competitive salary

Insurance coverage

Meal vouchers

Sopra Steria Academy training

Résumé du poste

Sopra Steria is seeking a Head of Managed Services in Belgium to lead and evolve a key service line within Digital Platform Services. You will own end-to-end service performance, budgets, and delivery across a multi-disciplinary team, driving strategic initiatives into concrete actions while ensuring security, compliance and customer value.

Your leadership will shape a standardized, secure, sovereign, and AI-enabled Managed Services model, collaborating with nearshore/offshore teams and

Qualifications

• Significant leadership experience in Managed Services, IT outsourcing, cloud, infrastructure, workplace, or similar IT services.
• Strong people leadership, ownership and stakeholder management.
• Solid financial and commercial acumen.
• Ability to translate strategy into execution and drive outcomes across teams.
• Strong understanding of IT governance, cybersecurity, risk and regulatory compliance.
• Forward-looking mindset around digital sovereignty, sovereign cloud, automation and AI-enabled operations.
• Professional fluency in Dutch, French and English.
• Higher education degree in IT, engineering, business, or related field preferred.
• Experience with IT integrator or MSP and nearshore/offshore delivery models is a strong advantage.

Responsabilités

• Take ownership of the service line performance, priorities, and evolution.
• Translate strategic objectives into concrete tactical roadmaps, initiatives, priorities, and actions.
• Drive implementation across teams, remove obstacles, and ensure initiatives deliver the intended business and operational outcomes.
• Own the financial performance of the service line, including budget, forecast, gross margin, and corrective actions.
• Lead a team of people managers, service delivery managers and technical professionals, building an engaged and high-performing organization.
• Ensure operational stability and act as a senior escalation point when service delivery is at risk.
• Drive capacity, competence, recruitment, certification, and succession planning.
• Support strategic bids and take ownership of Managed Services commitments, transition estimates, and run pricing.
• Drive standardization, automation, industrialization, and continuous improvement across Managed Services.
• Strengthen collaboration with nearshore and offshore delivery teams and further develop hybrid delivery models.
• Own service-line governance, risk management, compliance, and audit readiness.
• Ensure Managed Services processes and controls support relevant regulatory and security requirements, including ISO 27001, NIS2 and DORA, while preparing for emerging frameworks such as CADA.
• Work closely with security, risk and compliance teams to translate regulatory requirements into practical operational controls and customer services.
• Track performance through clear KPIs and a balanced scorecard.
• Contribute to the evolution of our capabilities in digital sovereignty, sovereign cloud, AI operations and AI-enabled service management.

Connaissances

People leadership

Ownership

Stakeholder management

Financial acumen

Strategy execution

IT governance

Cybersecurity

Regulatory compliance

Digital sovereignty

Automation

AI-enabled operations

Dutch, French & English

Formation

Higher education degree in IT/engineering/business

Description du poste

Sopra Steria offers tailored, end-to-endcorporate technology and software solutionsto help clients make bold choices and deliverresults. Successfully so! With more than 51.000colleagues in nearly 30 countries, we rank
as Europe's leading digital solutions provider.Some of the most successful companies inEurope rely on our technology due to ourcommitment to innovation, collaboration, andvalue in business development.
The world is how we shape it. Let's shape ittogether.

Job Description

Are you an experienced Managed Services leader who combines operational excellence with commercial drive, strong people leadership, and a clear sense of ownership?

We are looking for a Head of Managed Services to lead and further develop a key service line within Digital Platform Services in Belgium. This is a role for someone who does not stop at defining direction: you take ownership, translate strategy into concrete tactical initiatives, and drive those initiatives through to implementation and measurable results.

You will take end-to-end responsibility for the operational stability, financial performance, service delivery, human resources (50FTE), compliance, capability development, and drive the continued evolution and transformation of our Managed Services offering.

You will work closely with your operations managers, service delivery managers, presales team, architects, supporting functions and leadership team, as well as DPS entities across the Group and our xShore organizations, to optimize our delivery model and leverage the strengths of our wider organization. Together, you will ensure our services are scalable, profitable, secure, compliant, and ready for future growth.

You will:

• Take clear ownership of the service line and its performance, priorities, and evolution.
• Translate strategic objectives into concrete tactical roadmaps, initiatives, priorities, and actions.
• Drive implementation across teams, follow up on progress, remove obstacles, and ensure initiatives deliver the intended business and operational outcomes.
• Own the financial performance of the service line, including budget, forecast, gross margin, and corrective actions.
• Lead a team of people managers, service delivery managers and technical professionals, building an engaged and high-performing organization.
• Ensure operational stability and act as a senior escalation point when service delivery is at risk.
• Drive capacity, competence, recruitment, certification, and succession planning.
• Support strategic bids and take ownership of Managed Services commitments, transition estimates, and run pricing.
• Drive standardization, automation, industrialization, and continuous improvement across Managed Services.
• Strengthen collaboration with nearshore and offshore delivery teams and further develop hybrid delivery models.
• Own service-line governance, risk management, compliance, and audit readiness.
• Ensure Managed Services processes and controls support relevant regulatory and security requirements, including ISO 27001, NIS2 and DORA, while preparing for emerging frameworks such as CADA.
• Work closely with security, risk and compliance teams to translate regulatory requirements into practical operational controls and customer services.
• Track performance through clear KPIs and a balanced scorecard.
• Contribute to the evolution of our capabilities in digital sovereignty, sovereign cloud, AI operations and AI-enabled service management.

Qualifications

We're seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you'll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients.
What you bring

You have significant leadership experience in Managed Services, IT outsourcing, cloud, infrastructure, workplace, application operations, or a similar IT services environment.

• Strong people leadership, ownership and stakeholder management skills.
• Solid financial and commercial acumen.
• The ability to translate strategy into execution and drive outcomes across teams.
• A strong understanding of IT governance, cybersecurity, risk and regulatory compliance.
• A forward-looking mindset around digital sovereignty, sovereign cloud, automation and AI-enabled operations.
• Professional fluency in Dutch, French and English.
• A higher education degree in IT, engineering, business, or a related field is preferred.
• Experience within an IT integrator or Managed Service Provider, as well as working with nearshore/offshore delivery models, is a strong advantage.

Why this role?

This is an opportunity to shape the next phase of our Managed Services organization. You will have the mandate to turn strategy into action, drive transformation, develop our people, strengthen profitability, and evolve towards a more standardized, secure, compliant, sovereign and AI-enabled Managed Services model.

If you are someone who takes ownership, creates momentum, and turns strategic ambition into concrete results, we would like to hear from you.

What to expect from working at Sopra Steria

Become part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results.

Additionally, you'll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable.

Additional Information

This is what you’ll get from us

Doing what you love? It's not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you’re also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That’s why we offer a flexible working arrangement so you can work in an environment that inspires you.

We offer a generous employee benefits package that includes:

• A company car or mobility budget
• Laptop, phone & phone subscription
• A competitive salary and indefinite contract
• Insurance coverage, meal vouchers, eco-cheques, and more
• Continuous learning opportunities through the Sopra Steria Academy to support your career development

Ready to take the next step?

We're here to support you all the way and we are looking forward to your application!

______

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.