Head of European Operations & Global Talent Strategy

Powerling; Oost-Vlaanderen; Remote; EUR 120,000 - 180,000; Full time

Job summary

Powerling is seeking a strategic leader to drive European Operations and Project Management while holding global responsibility for external talent and vendor management. You will guide the shift to the GCSP model, build a scalable external talent ecosystem, and collaborate across Sales, Language Services, Technology, and Client Solutions to deliver measurable value.

This role requires a people-first approach, data-driven decision making, and a track record of transforming operations for growth.

Responsibilities

• Lead and grow European Operations and Project Management, improving quality, efficiency, profitability, and growth capacity.
• Drive the transformation of the European operating model, including the shift toward the GCSP model and new ways of working.
• Develop the skills, processes, and organizational structures needed for a more strategic, client-centric, technology-enabled organization.
• Collaborate with Sales, Client Solutions, Language Services, Technology, and other functions to support transformation and continuous improvement.
• Lead the people and organizational dimensions of the transformation, ensuring teams have the skills, mindset, and support they need.
• Hold global responsibility for External Talent and Vendor Management, defining the strategy and operating model for our network of freelancers, vendors, and external specialists.
• Build and maintain a high-performing, scalable, and cost-optimized external talent ecosystem, ensuring access to the skills and capacity needed to meet client and business needs.
• Develop frameworks and processes for sourcing, onboarding, qualification, allocation, performance monitoring, quality, rates, and governance of external talent and vendors.
• Anticipate future skills and capacity needs, and evolve the external talent ecosystem in line with the GCSP model, client needs, and technological change.
• Establish effective governance and collaboration between internal teams, external talent, and vendors, ensuring clear accountability and consistent quality standards.
• Leverage data, technology, and AI responsibly to improve performance, optimize the external talent ecosystem, and enable more scalable ways of working.

Job description

Powerling is seeking a strategic leader to drive European Operations and Project Management while holding global responsibility for external talent and vendor management. You will guide the shift to the GCSP model, build a scalable external talent ecosystem, and collaborate across Sales, Language Services, Technology, and Client Solutions to deliver measurable value.

This role requires a people-first approach, data-driven decision making, and a track record of transforming operations for growth.