Guest Service Agent Trainee (Internship)

Radisson Hotel Group; Oudergem; On-site; EUR 11,160 - 15,624; Full time

Benefits offered by this job

Opportunity to learn from a global hotel company

Growth and development opportunities

Complimentary meal on duty

Job summary

Radisson Hotel Group in Oudergem is seeking a Guest Service Agent Trainee to join their dynamic team. This role focuses on developing your skills while ensuring guest satisfaction and upholding the brand's values.

The ideal candidate is flexible, attentive to detail, and enjoys working in a team. Responsibilities include delivering exceptional service and creating memorable moments for guests. This internship also offers growth opportunities within the company and a complimentary meal on duty.

Qualifications

• A positive, Yes, I Can! attitude is essential.
• Must possess an eye for detail and be passionate about service.
• Ability to work as part of a team to ensure guest satisfaction.

Responsibilities

• Act as an ambassador for the brand and reflect company culture.
• Ensure guest satisfaction and smooth running of the department.
• Deliver an experience beyond expectations to create memorable moments.

Skills

Flexibility and a positive attitude

Creative problem-solver

Strong verbal communication skills

Education

Enrollment in a school/university with internship agreement

Job description

Job Overview

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Guest Service Agent Trainee to join our dynamic team at Radisson Hotel Group. We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about.

Your role will be supportive, hands‑on and business focussed to act as an ambassador for the brand, reflecting the company culture and values. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the department. You will have a passion for hospitality, be an excellent communicator, and enjoy working as a team. Your responsibilities include delivering an experience beyond expectations, creating memorable moments for guests.

Benefits

• Amazing opportunity to learn from one of the world’s largest hotel companies, to launch your career in hospitality and build a professional network
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Growth and development opportunities within the Radisson Hotel Group
• Complimentary meal on duty in the staff canteen

Qualifications

• Flexibility and a positive, Yes, I Can! attitude
• An eye for detail
• Creative problem‑solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Enrolled in a school/university and provide an internship agreement
• Fluent in French/Dutch & English
• Internship of minimum 6 months