Guest Experience Host: Welcome Visitors & Admissions

Merlin; Blankenberge; On-site; EUR 26,000 - 31,000; Full time

Job summary

SEA LIFE Blankenberge is seeking friendly Admissions Hosts to welcome guests and assist with tickets, bookings and questions. You will be at the heart of the guest experience, helping ensure a memorable visit from arrival to departure.

Our team values hospitality, flexibility, and a proactive approach to customer service. Weekend and holiday availability is required to cover busy periods and seasonal demand.

Qualifications

• Loves working with people and delivering great customer service.
• Friendly, positive and confident speaking to guests.
• Enjoys working as part of a team.
• Can stay calm and helpful when things get busy.
• Reliable, flexible and willing to get stuck in.
• Willing to learn about our animals and SEA LIFE experience.
• Available to work flexibly, including weekends and holidays.

Responsibilities

• Give every guest a warm and friendly welcome.
• Help guests with tickets, bookings, promotions, vouchers and questions.
• Process admissions transactions accurately and confidently.
• Share knowledge of SEA LIFE Blankenberge to enhance the visit.
• Manage queues and keep the admissions area tidy and welcoming.
• Work with the wider team to deliver a brilliant experience from arrival to departure.
• Follow Health & Safety procedures to keep guests and colleagues safe.

Skills

Customer service

Teamwork

Communication

Flexibility

Calm under pressure

Job description

SEA LIFE Blankenberge is seeking friendly Admissions Hosts to welcome guests and assist with tickets, bookings and questions. You will be at the heart of the guest experience, helping ensure a memorable visit from arrival to departure.

Our team values hospitality, flexibility, and a proactive approach to customer service. Weekend and holiday availability is required to cover busy periods and seasonal demand.