Group Digital ECommerce Director F/M

Lyreco Group (Italy); Brussel Hoofdstad; Hybride; EUR 180 000 - 240 000; Plein temps

Résumé du poste

Lyreco Group in Belgium seeks a Group Digital E‑Commerce Director to lead Lyreco’s omnichannel transformation, aligning strategy with CGO, CIO, marketing and sales to evolve the platform into the central pillar of commercial performance.

You will drive cross‑functional delivery, governance, and modernization of ERP, CRM, PIM, DAM, and ensure a seamless customer journey across channels with a focus on B2B growth and personalized experiences.

Qualifications

• Technical expertise: Strong understanding of ERP, CRM, PIM, DAM, B2B marketplaces, punchout, APIs, and data automation.
• Strategic & analytical: ROI-driven, mastery of ecommerce KPIs (CAC, CLV, conversion, AOV, churn).
• Ability to build business cases, prioritise roadmaps, and measure impact.

Responsabilités

• Refine and deliver Lyreco’s E‑Commerce & Omnichannel Strategy.
• Coordinate cross‑functional delivery with CGO leadership, IT, and country teams.
• Optimize the customer journey and omnichannel experience.
• Lead, manage, and align the global ecommerce team.

Connaissances

ERP/CRM/PIM/DAM

E‑commerce replatform

Ecommerce KPIs (CAC, CLV, conversion)

Business cases & roadmaps

Customer-centric & commercial

Description du poste

About Lyreco

The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately‑owned company since 1926, Lyreco is now present in 25 countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. To learn more about Lyreco – see our career website here

WHAT WE OFFER

As Group Digital E‑Commerce Director, you will be the chef d’orchestreof Lyreco’s digital commerce transformation. A significant foundation has already been built and deployed on some of the countries. This is a project which requires high velocity to continue developingthis platform to become the central pillar of our omnichannel strategy and a key driver of commercial performance. This role requires a leader who can combine strategic vision, technical understanding, and strong commercial impact. You will work closely with the CGO leadership team, CIO organisation, marketing, sales, customer service, and country teams to ensure the platform evolves in line with customer expectations and business priorities.

Key Responsibilities

1. Refine, Challenge, and Deliver Lyreco’s E‑Commerce & Omnichannel Strategy

   • Assess the current platform, identify gaps, and define the evolution roadmap.
   • Challenge existing assumptions, features, and architecture to ensure long‑term scalability and competitiveness.
   • Define business objectives: revenue share by channel, customer activation, conversion, and segment‑specific value creation.
   • Ensure full alignment with Lyreco’s omnichannel strategy, guaranteeing consistency across all touchpoints (sales reps, telesales, mobile, marketplaces, procurement integrations).
   • Translate strategic ambitions into clear product roadmaps and prioritised feature development.

2. Coordinate Cross‑Functional Delivery with CGO Leadership, IT, and All Business Teams

   • Work hand‑in‑hand with the CGO leadership team to ensure the platform supports commercial priorities and customer needs.
   • Partner with CIO and IS teams to ensure seamless integration with ERP, CRM, PIM, DAM, and other core systems.
   • Lead cross‑functional projects such as PIM evolution, order capture optimisation, track‑and‑trace, and customer data synchronisation.
   • Ensure data quality, governance, and reliability across product, pricing, and customer information.
   • Manage external technology partners and vendors, ensuring alignment with Lyreco’s architecture and security standards.
   • Establish strong governance and communication across countries and business units.

3. Optimise and Modernise the Customer Journey and Omnichannel Experience

   • Evaluate existing UX and features, identify improvement areas, and drive continuous optimisation.
   • Develop and deploy advanced B2B capabilities: contract pricing, approval workflows, punchout, replenishment tools, account hierarchies, shared carts, etc.
   • Ensure a frictionless UX across navigation, search, checkout, and account management.
   • Build personalised experiences for corporate accounts and strategic customers.
   • Enable seamless transitions between channels, ensuring customers experience Lyreco as one unified ecosystem.
   • Implement continuous improvement through analytics, VOC, A/B testing, and behavioural insights.

4. Prepare the platform to be ready for the omnichannel strategy of Acquisition, Conversion, and Loyalty(with Marketing & Sales)

   • Prepare the platform to be ready for the marketing colleagues to lead SEO/SEA strategies to maximise qualified traffic.
   • Collaborate with marketing on ABM, inbound, and lifecycle campaigns.
   • Collaborate with CRM and automation teams so that they can build anti‑churn, reactivation, and loyalty initiatives.
   • Monitor funnel performance and optimise conversion across all digital touchpoints through features and UX/UI.
   • Ensure collaboration and alignment between marketing, sales, and e‑commerce initiatives to drive sustainable growth.

5. Lead, Manage, and Align Teams

   • Manage and develop the global e‑commerce team (product owners, UX/UI, data, operations).
   • Foster strong collaboration with IS, marketing, commercial, supply chain, and customer service teams.
   • Promote a culture of agility, experimentation, and customer‑centricity.
   • Represent e‑commerce in transformation steering groups.
   • Drive change management to help teams adopt omnichannel practices and leverage digital tools effectively.

YOUR PROFILE

Key Skills and Capabilities

• Technical Expertise
  • Strong understanding of ERP, CRM, PIM, DAM, B2B marketplaces, punchout, APIs, and data automation.
  • Experience modernising or replatforming large‑scale e‑commerce systems.
• Strategic & Analytical Skills
  • ROI‑driven mindset with mastery of e‑commerce KPIs (CAC, CLV, conversion, AOV, churn). Ability to build business cases, prioritise roadmaps, and measure impact.
• Customer‑Centric & Commercial