German & Dutch Speaking Customer Support Representative

Ignite.; Oost-Vlaanderen; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Relocation support

Private medical and life insurance

Résumé du poste

Ignite. is seeking a Customer Advisor at our Ghent facility to minimize vehicle downtime and keep global supply chains running.

You will act as the primary liaison between corporate accounts and engineering specialists, delivering technical guidance, diagnostics, and tailored operational solutions to fleet managers and authorized service centers worldwide. The role offers a hybrid schedule with four days on-site and one day remote.

Qualifications

• Fluency in German and Dutch (written and spoken) is required.
• Professional command of English (min. B2) for software navigation and documentation.
• Strong analytical and problem-solving abilities.
• Comfortable using enterprise software and managing multiple digital applications.

Responsabilités

• Handle urgent phone calls and digital requests following safety and quality guidelines.
• Evaluate operational delays and develop data-backed solutions for clients.
• Collaborate with Sales, Supply Chain and Engineering to reduce turnaround times and maintain records.
• Work a hybrid schedule: four days on-site, one day from home.

Connaissances

Bilingual German & Dutch

English (B2)

Analytical thinking

Digital literacy

Customer service

Outils

CRM software

Description du poste

Work Setup: Hybrid (4 days on-site / 1 day remote)

Industry Sector: Commercial Transport & Heavy Vehicle Manufacturing

Position Summary

A prominent global manufacturer of heavy machinery and commercial transport solutions is looking for an enthusiastic Customer Advisor for its Ghent facility in Belgium. Your central objective will be minimizing vehicle downtime and ensuring global supply chains operate continuously. Acting as the primary connection between corporate accounts and engineering specialists, you will provide technical guidance, diagnostic evaluation, and tailored operational solutions to fleet managers and authorized service centers around the world.

Core Responsibilities

• Client Advisory: Handle urgent phone calls and digital support requests while strictly following corporate safety and quality guidelines.
• Analytical Diagnostics: Evaluate complex operational delays to develop fast, data-backed solutions for commercial clients.
• Cross-Departmental Collaboration: Work closely with Sales, Supply Chain, and Engineering teams to reduce turnaround times and maintain accurate software records.
• Hybrid Work Model: Take advantage of a balanced weekly schedule consisting of four days on-site at our modern Ghent site and one day working from home.
• Fully Paid Onboarding: Complete an intensive corporate training program starting on day one. A background in mechanics is not required; full technical instruction is provided.

Candidate Requirements

• Language Abilities: Full fluency in both German and Dutch (written and spoken), with the capability to switch between both languages seamlessly in business settings. Professional command of English (minimum B2 level) for software navigation, case documentation, and global team collaboration.
• Professional Attributes: Proven composure under pressure, maintaining a calm, solution-driven attitude during urgent customer communications.
• Digital Literacy: Tech-savvy profile with solid experience using enterprise software platforms and managing multiple digital applications at once.
• Shift Flexibility: Full willingness to work within a 24/7 rotating shift schedule to ensure continuous support for global fleet operations.

Compensation & Perks

• Financial & Health Coverage: Highly competitive base pay reflecting your dual German and Dutch language skills, alongside full private medical and life insurance coverage starting on your first day.
• Predictable Scheduling: Shift patterns are published well in advance to support healthy work-life balance and personal planning.
• Relocation Support: 30 days of free, fully furnished temporary housing in Ghent to guarantee a stress-free transition while securing permanent lodging.
• Career Growth: Clear internal promotion pathways designed to accelerate your development into technical specialist, corporate trainer, or global management roles.