Functional Test Analyst

E-Resourcing; Brussel Hoofdstad; Sur place; EUR 42 000 - 65 000; Plein temps

Résumé du poste

E-Resourcing is seeking a Functional Test Analyst to support QA across B2B digital sales channels and Salesforce CRM, ensuring requirements are met and quality standards upheld.

You will collaborate with Product Owners, Analysts, Developers, Scrum Masters, and fellow Test Analysts in Agile Scrum teams to validate solutions from an end-user perspective and contribute to delivering an exceptional customer experience.

Qualifications

• 3+ years of experience as a manual tester in an Agile delivery environment.
• Experience with CRM transformation projects.
• Experience in digital sales channels or customer-facing platforms.
• Knowledge of test automation tools such as Mabl.

Responsabilités

• Analyze business and functional requirements and design test scenarios and test cases.
• Execute functional, integration, regression, and end-to-end testing, and document defects in Jira.
• Participate in Scrum ceremonies and clarify requirements with stakeholders.
• Validate integrations between Salesforce CRM and B2B channels and verify API interactions.

Connaissances

Functional Testing

Salesforce CRM

Jira

Zephyr

Agile Scrum

API testing

Data modeling

Test reporting

Outils

Zephyr

Mabl

Description du poste

Job Title Functional Test Analyst

Mission

We are seeking a Functional Test Analyst to support the continuous evolution of its B2B digital sales channels and Salesforce CRM ecosystem. The role is a key part of Agile Scrum teams, ensuring that new developments meet business requirements, comply with quality standards, and seamlessly integrate with existing applications.

As a Functional Test Analyst, you will collaborate closely with Product Owners, Business Analysts, Developers, Scrum Masters, and fellow Test Analysts to validate solutions from an end-user perspective and contribute to delivering an exceptional customer experience.

The Test Analyst will be a member of the B2B Performance & Change Team, which supports the B2B Transformation

Detailled Tasks

Testing & Quality Assurance

• Analyze business and functional requirements.
• Design, create, and maintain test scenarios and test cases.

• Execute functional, integration, regression, and end-to-end testing.
• Identify, document, and track defects using Jira.
• Ensure issues are resolved and retested before release.

Agile Project Participation

• Participate in Scrum ceremonies, including sprint planning, daily stand-ups, refinements, reviews, and retrospectives.
• Collaborate with Business Analysts and Product Owners to clarify requirements and acceptance criteria.
• Contribute to solution discussions from a quality assurance perspective.
• Support release preparation and post-release validation activities.

Salesforce CRM & Integration Testing

• Validate integrations between Salesforce CRM and B2B sales channels.
• Verify API interactions and data exchanges across applications.
• Ensure consistency and integrity of customer, contract, and sales data.
• Support testing of automated workflows and business processes.

Stakeholder Collaboration

• Act as a bridge between business and IT stakeholders.
• Communicate testing progress, risks, and quality indicators.
• Participate in demonstrations and presentations for business users and stakeholders.
• Contribute to continuous improvement initiatives across projects.

COMPETENCES

Technical Skills

• Experience in Functional Testing and Quality Assurance.
• Knowledge of Salesforce CRM.
• Experience with Jira for defect and ticket management.
• Experience with test management tools such as Zephyr.
• Understanding of Agile Scrum methodologies.
• Knowledge of API testing and system integrations.
• Understanding of data modeling concepts.
• Experience in test reporting and test data management.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work collaboratively in cross-functional teams.
• Confident presenter capable of leading demos and workshops.
• Adaptable and proactive mindset.
• Strong attention to detail and quality focus.
• Ability to manage priorities in a fast-paced Agile environment.

Background

Knowledge

• Knowledge of test automation tools such as Mabl.
• Background in the energy sector.
• Experience within the Utilities sector is an asset (B2B)
• SFDC/SAP: Experience with business tools is a big plus

Language requirement(s)

Fluent in English and either in French or Dutch

Languages Speaking Reading Writing

Dutch

French

English

• 2 2 1
• 2 2 1
• 3 3 3

1 = Basic - 2 = Good - 3 = Fluent

EXPERIENCE

• At least 3 years of experience as a manual tester preferably in an Agile delivery environment.
• Experience within CRM transformation projects.
• Experience in digital sales channels or customer-facing platforms.
• Strong affinity and understanding of modern Test technology solutions (e.g. Test automation on its different levels, Test data management tooling, …
• Affinity or testing experience in Web, Mobile Application and UX in general.