Front Office Manager

Radisson Hotel Group; Zaventem; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Hotel discounts (global)

Friends & Family discount

Breakfast & F&B discounts

Spa discounts

Global employee benefits

Job summary

Radisson Hotel Group is seeking a Front Office Manager to lead our front office team and ensure guest experiences meet our iconic standards. You will guide daily operations, supervise front desk staff, and uphold service excellence across check-in, reservations, and billing.

We value passion for hospitality, strong leadership, and the ability to manage budgets and inventory while maintaining a guest-centric approach within a vibrant hotel environment.

Qualifications

• Exceptional customer service skills with guest satisfaction focus.
• Clear and effective verbal and written communication with guests and staff.
• Proven leadership abilities to manage and motivate a front desk team.
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Ability to identify and resolve issues at the front desk.
• Efficient scheduling and workflow management.
• Experience overseeing training and development of team members.
• Solid understanding of front desk operations, reservations, and guest billing.

Responsibilities

• Manage the front office team and lead by example to ensure the guest journey is delivered at the highest level.
• Maintain a calm, guest-friendly atmosphere while handling budgets and inventory.
• Lead by communicating goals, coaching staff, and ensuring consistent service quality.
• Collaborate with other departments to deliver seamless guest experiences.

Skills

Customer service

Communication

Leadership

Organization

Problem solving

Time management

Staff training

Front desk operations

Adaptability

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?

We are currently seeking a Front Office Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

OurFront Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.

You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory.

As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

Qualifications

• Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
• Leadership abilities: Experience of managing and motivating a team of front desk staff.
• Organizational skills: Ability to manage multiple tasks and prioritize work in a fast-paced environment.
• Problem-solving skills: Identify and resolve issues that arise at the front desk.
• Time management: Effective scheduling of staff and managing workflow.
• Staff training: Experience of overseeing the training and development of your team.
• Knowledge of Front Desk operations: Solid understanding of check-in/check-out procedures, reservation management and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.

Additional Information

Why Join Radisson Hotel Group?

• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
• Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.
• Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.