French B2B Customer Experience Specialist

Jobat; Kontich; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Jobat client in Kontich/Edegem region seeks a service-driven professional for the French market (B2B). You will advise on products, coordinate orders in the ERP system, and ensure timely delivery while collaborating with sales, logistics and planning teams.

Responsibilities include handling customer inquiries by phone and email, managing order flow, resolving complaints, supporting quotations and after-sales initiatives, and identifying process improvements to boost loyalty and satisfaction.

Qualifications

• Customer-focused support experience in B2B environments.
• Strong verbal and written communication in French.

Responsabilités

• Be the primary contact for French-market customers (B2B).
• Advise on products, collections and solutions.
• Handle inquiries via phone and email professionally.

Connaissances

Customer service

French language

Communication

Outils

ERP system

Description du poste

Jobat client in Kontich/Edegem region seeks a service-driven professional for the French market (B2B). You will advise on products, coordinate orders in the ERP system, and ensure timely delivery while collaborating with sales, logistics and planning teams.

Responsibilities include handling customer inquiries by phone and email, managing order flow, resolving complaints, supporting quotations and after-sales initiatives, and identifying process improvements to boost loyalty and satisfaction.