Freelance IT Infrastructure Consultant

Editx; Elsene; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Editx in Belgium seeks a hands-on IT Infrastructure Governance & Strategy lead to shape local infrastructure, ensure compliance, and drive service delivery. You will translate business requirements into IT solutions and SLAs, advise on technology investments, and coordinate with Group IT for risk mitigation and architecture alignment.

You will oversee operations, security controls, backup/recovery, and incident management while maintaining up-to-date documentation and knowledge bases for

Qualifications

• Experience translating business needs into IT solutions and SLAs.
• Ability to design and improve IT infrastructure architecture.
• Knowledge of cybersecurity policies, controls, and compliance requirements.

Responsabilités

• Assess business needs and align IT with Group standards.
• Advise on IT strategy, infrastructure investments, and risk mitigation.
• Design, operate, and maintain local IT infrastructure and services.
• Provide user support and ensure timely incident resolution.
• Document procedures and maintain knowledge base.

Connaissances

IT governance

IT strategy

SLA design

Cybersecurity

Compliance

Incident management

Backup & recovery

Risk mitigation

Description du poste

1. IT Infrastructure Governance & Strategy

• Assess business and end-user needs, as well as quality, operational, and security requirements.
• Translate business requirements into IT solutions and Service Level Agreements (SLAs).
• Design, maintain, and continuously improve the local IT infrastructure architecture in alignment with business objectives and Group standards.
• Advise management on IT strategy, technology evolution, infrastructure investments, and risk mitigation.
• Monitor emerging technologies and recommend improvements to systems, services, and operational efficiency.
• Ensure compliance with applicable legal, regulatory, licensing, and corporate requirements.

2. User Support & Service Delivery

• Provide technical support to end-users through telephone, e-mail, remote assistance, and face-to-face interventions.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Assist end-users in the effective use of IT equipment, systems, and applications.
• Deliver user guidance and training when required.
• Coordinate with external providers and Group IT teams to ensure timely resolution of incidents and service requests.
• Coordinate with external providers and Group IT teams to ensure timely resolution of incidents and service requests.
• Document support procedures and maintain an up-to-date knowledge base.

3. Infrastructure Operations & Maintenance

• Design, implement, operate, and maintain local IT infrastructure including servers, networks, endpoints, and associated services.
• Ensure the availability, reliability, and performance of IT systems and infrastructure.
• Manage backup, recovery, monitoring, and business continuity mechanisms.
• Perform infrastructure updates, upgrades, patch management, and corrective maintenance activities.
• Maintain accurate technical documentation, inventory records, system configurations, and operational procedures.
• Ensure the smooth operation of all IT services, including network services, endpoint management, printing services, e-mail systems, and security tools.

4. Cybersecurity & Compliance

• Support the development, implementation, maintenance, and monitoring of the cybersecurity policies, procedures, and controls in accordance with legal, regulatory, customer, and Group requirements.
• Continuously assess and improve the security posture of systems, applications, and infrastructure.
• Ensure the effective operation of security solutions, including endpoint protection, access control, monitoring, backup, and recovery systems.
• Contribute to security audits, compliance assessments, and corrective action plans.
• Participate in the management of cybersecurity incidents and crisis situations involving complex infrastructure or software issues.