Forward Deployed Engineer: AI-Driven CX & API Solutions

Capgemini; Brussel Hoofdstad; On-site; EUR 90,000 - 130,000; Full time

Job summary

Capgemini is seeking a Forward Deployed Engineer to join its Digital Customer Experience practice in Belgium. You will combine software engineering with Customer Experience expertise, collaborating with clients to validate solutions and transform ideas into scalable capabilities.

You'll work across design, architecture, data and platforms, building prototypes, APIs, and AI-enabled solutions while leveraging generative AI tools to improve customer outcomes.

Qualifications

• Strong Customer Experience expertise with hands-on engineering and AI capabilities.
• Ability to translate customer journeys into practical, high-impact solutions.
• Experience collaborating with business and technical stakeholders.

Responsibilities

• Partner with client stakeholders to understand challenges and ecosystems.
• Translate business needs into clear use cases and requirements.
• Identify AI, data, and integration opportunities to improve outcomes.
• Build prototypes, MVPs, and AI-enabled solutions.
• Leverage AI capabilities to accelerate customer service and knowledge management.
• Collaborate with multidisciplinary teams to deploy concepts into production.

Skills

Software engineering

APIs

Integrations

Cloud platforms

Generative AI

AI agents

LLMs

GitHub Copilot

CRM/CX tech

Solution architecture

Workshops

Pre-sales

English and Dutch

Tools

GitHub Copilot

ChatGPT

Claude

Microsoft Copilot

Job description

Capgemini is seeking a Forward Deployed Engineer to join its Digital Customer Experience practice in Belgium. You will combine software engineering with Customer Experience expertise, collaborating with clients to validate solutions and transform ideas into scalable capabilities.

You'll work across design, architecture, data and platforms, building prototypes, APIs, and AI-enabled solutions while leveraging generative AI tools to improve customer outcomes.