First-Line IT Service Desk Technician - Windows & Office

Rhox; Brussel; On-site; EUR 29,000 - 42,000; Full time

Job summary

Rhox is seeking a service desk technician to provide first-line end user support and to document practical troubleshooting steps using ITIL practices across the organization.

You will handle incident tickets, resolve workstation incidents, prepare IT hardware, answer Office questions, write checklists, and collaborate with second- and third-line specialists to continuously improve procedures in English and Dutch or French.

Qualifications

• Minimum five years of service desk experience.
• IT education and professional background.
• ITIL certification.
• English (B2) and Dutch or French as native language.

Responsibilities

• Handle incident tickets and keep records up to date.
• Resolve workstation incidents.
• Prepare IT hardware using documented procedures.
• Answer users' Microsoft Office questions.
• Write practical checklists and troubleshooting steps.
• Improve procedures with second- and third-line specialists.

Skills

Incident handling

Troubleshooting

Documentation

Communication

Collaboration

Independent investigation

English proficiency

Education

ITIL certification

IT education

Tools

Jira

Confluence

Microsoft Office

SharePoint

Microsoft Teams

Windows

SOP drafting

Job description

Rhox is seeking a service desk technician to provide first-line end user support and to document practical troubleshooting steps using ITIL practices across the organization.

You will handle incident tickets, resolve workstation incidents, prepare IT hardware, answer Office questions, write checklists, and collaborate with second- and third-line specialists to continuously improve procedures in English and Dutch or French.