Finance Ops Manager — Global Team Lead, AI-Ready

Lighthouse Group; Belgique; Hybride; EUR 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible work-from-home

Flexible time off

Health insurance

Pension

Mobility budget

Company car

Referral bonuses

Résumé du poste

Lighthouse is seeking a Manager, Operations to lead the Finance Operations Service team, overseeing complex billing operations for enterprise and VIP customers across regions. This hands-on leadership role emphasizes structure, clarity, and backlog reduction while fostering strong stakeholder relationships.

You'll partner with the AI champion to identify opportunities where AI can improve workflows without building technical AI solutions, and you'll guide a growing global team from Ghent and

Qualifications

• 2+ years of people management experience.
• Experience leading an operational team with workflows, backlogs and escalations.
• Strong stakeholder management and concise communication skills across teams.
• Experience coaching team members and handling performance challenges.
• Interest in applying AI to improve team workflows.

Responsabilités

• Lead Finance Operations Service team across regions with clarity and accountability.
• Balance backlog management and escalations with proactive service improvements.
• Partner with Account Managers and internal stakeholders on complex billing contracts.
• Drive operational discipline and prioritization in high-volume environments.
• Collaborate with AI experts to identify opportunities to enhance workflows.

Connaissances

People management

Operations leadership

Backlog management

Stakeholder management

CRM experience (Salesforce)

Outils

Salesforce

Description du poste

Lighthouse is seeking a Manager, Operations to lead the Finance Operations Service team, overseeing complex billing operations for enterprise and VIP customers across regions. This hands-on leadership role emphasizes structure, clarity, and backlog reduction while fostering strong stakeholder relationships.

You'll partner with the AI champion to identify opportunities where AI can improve workflows without building technical AI solutions, and you'll guide a growing global team from Ghent and