Manager, Operations

Traveltechessentialist; Gent; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible working environment

Flexible time off

Collaborative team

Career development

Impactful work

Mobility options

Competitive compensation

Net allowance

Vouchers

Comprehensive health insurance

Pension funding

Referral bonuses

Résumé du poste

Lighthouse is seeking a hands-on Manager, Operations to lead the Finance Operations Service team in Ghent, Belgium. This hybrid, full-time role focuses on structuring backlog, steering high-priority accounts, and aligning with Account Managers on complex billing setups for enterprise customers.

You’ll manage a growing global team, foster proactive service, and partner with AI champions to identify improvement opportunities without building technical solutions.

Qualifications

• 2+ years of people management experience.
• Experience leading an operational team with workflows, backlogs, priorities, and escalations.
• Hands-on leadership approach to bring order to complex situations.
• Strong stakeholder management and concise cross-team communication.
• Experience coaching team members and handling performance challenges.
• Proven ability to prioritise effectively in high-volume environments.
• Interest in applying AI to improve team workflows.
• Experience using CRM platforms (Salesforce, HubSpot).

Responsabilités

• Lead and develop a growing global Finance Operations Service team across regions.
• Bring structure to backlog and escalations for clear triage and progress visibility.
• Strengthen proactive service for enterprise and VIP accounts with better follow-up and relationships.
• Partner with Account Managers on complex contract setups and invoicing structures.
• Improve operational discipline and prioritization across tickets and changing workloads.
• Champion practical AI adoption to support workflows without building AI solutions.

Connaissances

People management

Operational leadership

Stakeholder management

Communication

Coaching

Prioritisation

AI adoption

CRM experience

Outils

Salesforce

HubSpot

Description du poste

Our Mission: Why Lighthouse?

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.

With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.

Lighthouse Values: Our guiding light

We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment

• Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
• Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
• Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals

We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship?

Job Details

• Service Team | Finance Operations
• Belgium - Ghent
• Full-Time Hybrid

What you will do

As Manager, Operations, you’ll lead Lighthouse’s Finance Operations Service team, which manages complex billing operations for enterprise and VIP customers across regions. This is a hands on people-management and operational leadership role for someone who gets energy from bringing order to complexity. You will establish structure, clarity, and priorities; help the team work through a significant backlog; and improve communication and relationships with stakeholders. While experience in Finance Operations is valuable, we also welcome leaders from Revenue Operations, Customer Operations, Customer Success, Support, or similar operational environments who can apply their transferable skills to this context.

You will balance urgent operational needs with longer‑term improvements for key accounts. You will also partner closely with the team’s AI champion to identify and implement opportunities where AI can improve the team’s work, without being expected to lead technical AI development.

Where you will have impact

• Lead and develop a growing global team. Manage and coach a distributed Finance Operations Service team across regions, creating clarity, accountability, and momentum. Support performance across the team, address individual challenges when needed, and help team members grow into more senior, higher-impact operators.
• Bring structure to backlog and escalations. Step into a high-volume environment with competing priorities and create a clear plan for how work gets triaged, assigned, and resolved. Improve how the team handles escalations so issues are communicated clearly and progress stays visible to stakeholders.
• Strengthen proactive service for key accounts. Help the team move beyond reactive case handling by building a more proactive rhythm for enterprise and VIP customers. Create operating habits that improve follow‑up, anticipate billing needs, and support stronger customer relationships.
• Partner across teams to solve complex billing challenges. Work closely with Account Managers and internal stakeholders on accounts with complex contract setups, invoicing structures, and ongoing adjustments. Ensure the right people are aligned, risks are surfaced early, and communication stays strong throughout.
• Improve operational discipline and prioritization. Bring experience from service, billing, or operations environments to help the team work more effectively through ticket queues, changing workloads, and cross‑functional dependencies. Keep the team focused on what matters most without getting lost in day‑to‑day chaos.
• Champion practical AI adoption. Collaborate with internal AI experts to identify where AI can support the team’s workflows, communication, and efficiency. You do not need to build technical solutions yourself, but you should be excited to spot opportunities, guide adoption, and help the team embrace new ways of working.

About our team

The Finance Operations Service team currently has nine team members across the globe, with the majority of the team based in the Ghent office. The team manages complex billing operations for larger enterprise and VIP customers, working closely with account managers and engaging directly with customers when issues elevate or require additional attention.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on 85,000+ users worldwide.
• Mobility options: Mobility budget or company car (based on your job category).
• Competitive compensation: Proactively maintained to value your work.
• Net allowance: to support home office related expenses.
• Vouchers: lunch vouchers & eco vouchers.
• Comprehensive health insurance: Extensive coverage for you and your dependents.
• Pension funding: Group insurance to secure your future.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• 2+ years of people management experience, including responsibility for developing team performance.
• Experience leading an operational team and managing workflows, backlogs, priorities, and escalations.
• A hands‑on leadership approach and the motivation to bring order and structure to complex situations.
• Strong stakeholder management and concise communication skills across internal teams and customers.
• Experience coaching team members and handling individual performance challenges.
• A track record of prioritising effectively in high‑volume or complex operational environments.
• A proactive approach that balances immediate delivery with longer‑term improvements
• Experience in Finance Operations, Revenue Operations, Customer Operations, Customer Success, support, or a similar operational function.
• Interest in developing your knowledge of Finance and Finance Operations.
• Experience using Salesforce or another CRM platform.
• Interest in applying AI to improve team workflows and performance.
• Based in Belgium and able to work regularly from the Ghent office, approximately once a week or at least once every two weeks.

We welcome

• Knowledge of billing, accounts payable, accounts receivable, or complex contract-to-invoice processes.
• Experience supporting enterprise or VIP customers in a complex operational environment.
• Experience with customer relationship management platforms other than Salesforce, such as HubSpot.

Diversity, equity, inclusion, and belonging

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!

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