Field Service Engineer 1

Edwards Vacuum; Vlaams-Brabant; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Edwards Leuven is seeking a Field Service Engineer to deliver on-site service for Edwards Vacuum and Abatement equipment. You will install, commission, maintain, troubleshoot, and support customers to ensure uptime and safe operation, reporting to the Operations Manager.

You will learn and grow within the role, advancing to more complex product ranges after training, using SMA data, CMS escalations, and reporting for informed decisions.

Qualifications

• University or formal qualification in a mechanical, electromechanical or electronics discipline.
• Previous field service experience in a relevant or related industry, ideally customer facing.
• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes.
• Self-directed, with the ability to understand and resolve problems.
• Proactively seeks feedback and asks questions to understand business.
• Ability to share technical expertise and knowledge and provide coaching to less experienced team members.
• Collaborates with and supports team members to deliver company objectives.
• Complies with all applicable laws, policies, and standards.
• Good written and verbal communication skills. Proficient in-home country language, basic English.
• Able to use computer software to record data and write reports.
• Can understand and interpret technical documentation relevant to work e.g., technical drawings.

Responsabilités

• Independently conduct installation, commissioning, maintenance, and troubleshooting to achieve high FTFR and customer satisfaction.
• Use Edwards SMA, CMS, and reporting to support customer satisfaction and data collection.
• Perform software setup, operation, maintenance, and basic analytics.
• Maintain safety and SHE practices and support teammates.
• Progress to more complex product ranges after training.
• Provide feedback and compile clear reports for line manager and technical support.
• Submit SMA data after activities to aid operational data collection.
• Set up, operate, and maintain software products and monitoring platforms on Edwards equipment.

Connaissances

Customer focus

Self-direction

Feedback seeking

Coaching others

Collaboration

Communication skills

Data recording

Technical documentation

Formation

University or equivalent in mechanical/electromechanical/electronics

Description du poste

Your role

Your mission is to deliver skilled on-site service that keeps our customers' equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.

The mission and purpose of the Field Service Engineer is to provide best in class technical support to customers for semiconductor products to ensure system and product safety, uptime, and availability in support for our customers productivity to improve their satisfaction.

The Field Service Engineer accomplishes this mission by performing complex customer support activities including but not limited to installation, modification, repair and preventive maintenance tasks of Edwards Vacuum- and Abatement equipment and systems to ensure proper working order.

Your day-to-day

• Independently conduct key operational activities, such as installation, commissioning, maintenance, and troubleshooting of Edwards products, to achieve a first-time fix rate (FTFR) of over 95%, while ensuring high levels of customer satisfaction.
• Where required, select, accurately maintain, and appropriately use Edwards Product and Field Service Operational information. Utilise Edwards processes, systems, and people network, including the Edwards Service Management Application (SMA), as needed. When applicable, use escalations (e.g., CMS), communications, and reporting to ensure a strong focus on customer satisfaction.
• Undertake software setup, operation, maintenance, and basic analytics. Conduct basic fault-finding and troubleshooting support to resolve or elevate issues within the agreed contractual timeframes and our Service Level Agreements (SLAs) to meet customer expectations.
• Works alongside teammates, demonstrating situational risk awareness for on-the-job Safety, Health, and Environment (SHE) practices, while providing strong support to teammates. Adheres to all relevant aspects of the risk control elements associated with all field service activities.
• You will be expected to learn and develop your knowledge and skills as a Field service engineer. You will be expected to advance to more complex product ranges after completion of applicable product training.
• Provides detailed and accurate feedback on field service activities and compiles clear and concise reports for submission to your line manager and/or technical support to enable informed decisions to be made to resolve product
• Issues. Submit relevant SMA data after completion of activities to help support operational data collection.
• As part of your role, you will be expected to set up, operate, and maintain software products and monitoring platforms on Edwards equipment.

Your Skills And Experience

• Education level: University or formal qualification in a mechanical, electromechanical or an electronics discipline.
• Previous field service experience in a relevant or related industry, ideally customer facing.
• Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, whilst working in alignment with Edwards's strategies and processes.
• Self-directed, with the ability to understand and resolve problems aligned with job responsibilities and escalates through the appropriate channels when required.
• Proactively seeks feedback and asks questions to understand business and improve decision making.
• Ability to share technical expertise and knowledge and provide coaching to less experienced team members.
• Collaborates with and supports team members to deliver company objectives.
• Complies with all applicable laws, policies, and standards to ensure organizational, safety and health obligations are met.
• Good written and verbal communication skills. Proficient in-home country language, a basic command of written and spoken English is required.
• Able to use computer software to record data and write reports.
• Can understand and interpret technical documentation relevant to work e.g.,technical drawings.

We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your Compensation And Benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.

Your location

This role is based onsite in Leuven.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long-term development and support you as you explore new ways to improve how we keep our customers’ equipment running. Innovation guides how we think and act – we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you.

Application process

About

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Roberta Bracey

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.