Field Service Engineer

Exail SAS; Oostende; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading technology company in Oostende, Belgium is seeking a Field Service Engineer who will ensure optimal usage of products by customers. Responsibilities include performing maintenance, providing technical training, and assisting with commissioning. Ideal candidates will have experience with AUV, USV, or MIDS products and possess troubleshooting skills. This role requires a technical degree and offers the opportunity to work closely with customers in both factory and onsite environments.

Qualifications

• Experience with AUV, USV, or MIDS products.
• Ability to perform preventive and corrective maintenance.
• Skilled in providing technical training.

Responsabilités

• Ensure optimal usage of products by customers.
• Provide service and maintenance manuals.
• Support customers with commissioning of products.
• Perform maintenance and troubleshoot technical issues.
• Support commercial demonstrations if necessary.

Connaissances

Troubleshooting

Technical support

Training skills

Configuration management

Formation

Technical degree or equivalent

Description du poste

As aField service engineeryou will ensure that our products are optimally used by our customers. You guard the uptime of our products and assist our customers with all possible technical support both at the production site and on site.

• You become a service expert of our products by gaining the necessary knowledge from the product and system experts as well as the production teams. You provide service and maintenance manuals.
• You are responsible for the technical training of both maintenance and use of your assigned product group (AUV - USV or MIDS).
• You support the customer with the first commissioning of the products, either in factory or on site at the customer.
• You perform maintenance on the products, both preventive and corrective: - You ensure that the configuration management system is correctly applied- You ensure that the necessary reports are drawn up
• You perform troubleshouting at the customer or remotely and ensure that a technical solution can be offered: - You use the technical database and your own experience- You coordinate internally with the back office team of product experts
• Where necessary, you support commercial demonstrations of our products or systems.