Field Service Engineer

TOMRA; Hasselt; Hybride; EUR 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Hybrid working policy

Hospitalization insurance with dental

Group insurance (life, retirement, and

Share purchase program

Performance bonus, meal vouchers, eco‑

20 days holiday + 6 days ADV

Travel and overnight allowance

Laptop, mobile and toolbox

Company car (private use)

Résumé du poste

TOMRA Food is a multinational leader in sensor-based sorting and post-harvest solutions for the food industry. The Field Service Engineer will join the EMEA North service team, installing, maintaining, and upgrading TOMRA sorting machines at customer sites with a safety-first mindset.

Travel up to 80% within the EMEA region is required. The ideal candidate has a mechanical background, 5+ years of field service experience, and strong communication skills to train customers and collaborate with

Qualifications

• Mechanical education or proven practical experience in field service.
• Solid hands-on experience with mechanical systems (pneumatics, hydraulics, rotating equipment).
• Understanding of electrical systems and controls is desirable.
• Comfortable in industrial environments and on-site customer interaction.
• Independent, solution-oriented with strong communication skills.

Responsabilités

• Install, commission, and maintain TOMRA sorting machines at customer sites.
• Diagnose and resolve mechanical and electromechanical issues with minimal downtime.
• Perform preventive and corrective maintenance, upgrades, and retrofits.
• Provide training and best practices for daily machine operation to customers.
• Document service activities and feedback to internal teams for improvements.
• Collaborate with service, engineering, and sales teams to deliver high-quality customer experience.

Connaissances

Customer-focused

Strong communication

Independent problem solving

Formation

Secondary education diploma in mechanical field

Description du poste

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution !

Job Description

As a Field Service Engineer, you'll be part of the EMEA North service team and will report to the Field Service Team leader. With "Safety first" mindset throughout the daily work both at company and our customer sites you will:

• Install, commission, and maintain TOMRA sorting machines at customer sites.
• Diagnose and resolve mechanical and electromechanical issues, ensuring minimal downtime.
• Perform preventive and corrective maintenance, upgrades, and retrofits.
• Support customers with training and best practices for daily machine operation.
• Document service activities and provide clear feedback to internal teams for continuous improvement.
• Collaborate with colleagues across service, engineering, and sales to deliver a high-quality customer experience.

Qualifications

• Mechanical education (Requires secondary education diploma, preferably a subject-specific diploma) or proven practical experience in a mechanical field service role.
• Minimum 5 years of experience in Field Service Engineer
• Solid hands-on experience with mechanical systems (e.g., pneumatics, hydraulics, rotating equipment).
• A solid understanding of electrical systems and controls is highly desirable.
• Comfortable working in industrial environments and adapting to customer needs on-site.
• Independent, solution-oriented.
• Strong communication skills and a customer-first mindset.
• Good command of English (other languages are a plus).
• A valid driver’s license with a good driving record
• Willing to travel abroad for at least 80% of the time in EMEA, based on a flexible schedule. This means it could be also during weekends or in holiday seasons.

Additional Information

Why work for us:

You will have long-term career opportunities, with a globally renowned company and the following:

• A competitive compensation package, including a minimum annual base salary starting from €47.000 gross, depending on experience and qualifications
• Hybrid working policy
• Hospitalization insurance with dental care for you and your family
• Group insurance (life, retirement, disability)
• Access to our share purchase program
• Bonus on personal and company performance, meal vouchers, eco-cheque
• 20 days holiday + 6 days ADV per year
• Travel and overnight allowance
• Laptop, mobile and a toolbox
• Company car (for private use as well)