Field Service Engineer

Tomra; Tienen; Sur place; EUR 42 300 - 51 700; Plein temps

Avantages offerts par ce poste

Hospitalization insurance

Group insurance

Share purchase program

Performance bonus

Meal vouchers

Eco-cheque

Travel allowance

Overnight allowance

Laptop

Company car

Résumé du poste

TOMRA Food is seeking a Field Service Engineer to join the EMEA North service team. You will install, commission, and maintain TOMRA sorting machines at customer sites, diagnose issues, perform maintenance, and train customers on operation.

You will travel extensively across EMEA with a focus on onsite support and customer satisfaction. Qualified candidates have 5+ years in field service, strong mechanical/electrical skills, and excellent English communication.

Qualifications

• Mechanical education or proven field service experience in mechanical systems.
• Minimum 5 years of Field Service Engineer experience.
• Strong knowledge of pneumatics, hydraulics, rotating equipment.
• Understanding of electrical controls is desirable.
• Willing to travel up to 80% in EMEA; valid driver’s license with clean record.
• Fluent in English; additional languages are a plus.

Responsabilités

• Install, commission, and maintain TOMRA sorting machines at customer sites.
• Diagnose and resolve mechanical and electromechanical issues to minimize downtime.
• Perform preventive and corrective maintenance, upgrades, and retrofits.
• Provide customer training and share best practices for daily operation.
• Document service activities and feedback for continuous improvement.
• Collaborate with service, engineering, and sales teams to ensure quality customer experience.

Connaissances

Mechanical systems

Electrical controls

On-site service

Customer focus

English communication

Formation

Mechanical diploma

Outils

Multimeter

Diagnostic tools

Description du poste

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution !

Our EMEA North Food division is based in Leuven, Belgium, and we are always looking for passionate individuals to join our organization.For this position, residing north of Brussels is considered an advantage, although it is not a requirement.

Job Description

As a Field Service Engineer, you'll be part of the EMEA North service team and will report to the Field Service Team leader. With "Safety first" mindset throughout the daily work both at company and our customer sites you will:

• Install, commission, and maintain TOMRA sorting machines at customer sites.
• Diagnose and resolve mechanical and electromechanical issues, ensuring minimal downtime.
• Perform preventive and corrective maintenance, upgrades, and retrofits.
• Support customers with training and best practices for daily machine operation.
• Document service activities and provide clear feedback to internal teams for continuous improvement.
• Collaborate with colleagues across service, engineering, and sales to deliver a high-quality customer experience.

Qualifications

• Mechanical education (Requires secondary education diploma, preferably a subject-specific diploma) or proven practical experience in a mechanical field service role.
• Minimum5 years of experience in Field Service Engineer
• Solid hands-on experience with mechanical systems (e.g., pneumatics, hydraulics, rotating equipment).
• A solid understanding of electrical systems and controls is highly desirable.
• Comfortable working in industrial environments and adapting to customer needs on-site.
• Independent, solution-oriented.
• Strong communication skills and a customer-first mindset.
• Good command of English (other languages are a plus).
• A valid driver’s license with a good driving record
• Willing to travel abroad for at least 80% of the time in EMEA, based on a flexible schedule. This means it could be also during weekends or in holiday seasons.

Additional Information

Why work for us:

You will have long-term career opportunities, with a globally renowned company and the following:

• A competitive compensation package, including a minimum annual base salary starting from €47.000gross, depending on experience and qualifications
• Hospitalization insurance with dental care for you and your family
• Group insurance (life, retirement, disability)
• Access to our share purchase program
• Bonus on personal and company performance, meal vouchers, eco-cheque
• 20 days holiday + 6 days ADV per year
• Travel and overnight allowance
• Laptop,mobile and a toolbox
• Company car (for private use as well)