European Service Academy Lead: Training & Competence

Atlas Copco Group; Willebroek; Hybride; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid leave

Retirement benefits

Comprehensive onboarding program

Global job opportunities

Résumé du poste

Atlas Copco Group seeks a driven professional to lead competence development across European customer centres. You design and roll out training packages, blending videos, virtual sessions, and e-learning content.

You will build induction paths and support materials, collaborating with Service Specialists and Centers to align with business needs. Fluent English and strong MS Office skills are essential, as is experience in developing training programs and leading teams.

Qualifications

• Bachelor’s degree in Electrical or Mechanical Engineering, or equivalent by experience
• Strong technical knowledge and understanding of service activities
• Proven record of people management or team leadership
• Experience in developing training programs is a strong asset
• Excellent command of English and good knowledge of MS Office (PowerPoint, Excel, O365, SharePoint)
• Familiarity with e-learning tools (Articulate, SCORM) is a plus

Responsabilités

• Develop and deliver structured training programs for European customer centers
• Coordinate and facilitate learning initiatives and monitor training outcomes
• Roll out blended learning solutions (videos, digital modules, virtual classrooms)
• Design and implement Train‑the‑Trainer programs aligned with audiences and prerequisites
• Coordinate induction programs for new employees with Service Specialists and Centers
• Identify future training needs and collaborate on regional academy projects

Connaissances

Technical knowledge

Service activities understanding

People management

Training program development

English proficiency

MS Office proficiency

Formation

Bachelor’s degree in Electrical or Mechanical Engineering

Outils

MS Office

Articulate

SCORM

Description du poste

Your role

Are you passionate about technology and driven by a desire to understand how things work? In this role, you combine your technical interest with the ability to share knowledge in an engaging and interactive way. You feel energized by working with diverse groups of people and by making a tangible impact through competence development. You thrive in an environment where collaboration and sustainability are important, and where pragmatic execution is balanced with thoughtful, strategic planning. By joining our competence development team, you will work closely with colleagues across the world to develop and deliver training programs that enable our people to provide the best possible service to our customers.

This role suits someone who enjoys working autonomously and who naturally takes initiative when interacting with European customer centers. An affinity for technology, combined with strong pedagogical skills, is essential to translate technical knowledge into effective learning experiences that resonate with different audiences.

The European Service Academy Manager reports to the Global Compressed Air Service Academy Manager and works in close cooperation with Service Specialists, Technical Support, and Training functions within the European customer centers. The core mission of the role is to ensure that our people have the right competences and certifications. This is achieved by developing structured training packages, facilitating learning initiatives, and closely following up on training outcomes to ensure their effectiveness.

In this position, you are responsible for the overall management of the academy operations, including facilities, equipment, tools, and logistics. You implement the Competence Development Process across the European customer centers and actively facilitate the use of the academy by Service Specialists, Customer Centers, and other relevant stakeholders. A key part of the role involves rolling out blended learning solutions, such as videos, digital learning modules, virtual classroom sessions, and pre‑recorded virtual content, ensuring a modern and flexible learning approach.

You also design and implement the Train‑the‑Trainer program and develop structured learning content that is clearly aligned with the target audience, including defined prerequisites and certification paths. In close collaboration with Service Specialists and Customer Centers, you develop and coordinate the induction program for new employees. You support Service Specialists in creating and improving technical training materials, taking into account different learning styles and methodologies.

In addition, you continuously identify future training needs based on expressed interests, feedback, and evolving business requirements. You cooperate with other regional academy managers on joint projects and initiatives, and you define and support both standard and customized learning journeys that align individual development with organizational goals.

To succeed, you will need

At Atlas Copco Group, our slogan for various positions is "hire for attitude & train for skill". We train you for these positions through on-the-job-training. Do you only partly meet the profile as outlined below? No problem! We still encourage you to apply and take this opportunity. Who knows, on-the-job-training may be available for you for this position.

• Bachelor’s degree in Electrical or Mechanical Engineering, or equivalent by experience
• Strong technical knowledge and understanding of service activities
• Proven record of people management or team leadership
• Experience in developing training programs is a strong asset
• Excellent command of English and good knowledge of MS Office (PowerPoint, Excel, O365, SharePoint)
• Familiarity with e-learning tools (Articulate, SCORM) is a plus
  
  

In return, we offer

At Atlas Copco Group you will join an international and diverse environment with specialists from different disciplines. Our culture is rooted in Swedish values, which includes a family feeling, respect and diversity. We invest in our employees' development and well-being, and we provide a flexible work-life balance. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning.

You will have a comprehensive onboarding program, including guidance by a personal godmother/godfather. You will have access to global job opportunities, as part of the Atlas Copco Group. We offer an interesting compensation and benefits package, including health insurance, paid leave and retirement benefits.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco Airpower site in Willebroek, Belgium (BE).

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.