Enterprise Customer Success Manager

Polysense; Oost-Vlaanderen; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Polysense, Ghent, is seeking an Enterprise Customer Success Manager to own long-term client success across food manufacturing accounts. You will bridge strategy and execution, ensure adoption across multiple plants, and collaborate with senior executives to drive measurable business impact.

You will partner with plant leaders and global executives, guiding transformation, aligning teams, and positioning Polysense as a strategic manufacturing partner while building a scalable enterprise CS

Qualifications

• 6+ years of experience in top-tier or boutique management consultancy focused on supply chain/manufacturing transformations.
• Proven ability to operate in complex global stakeholder environments with C-level leadership.
• Fluent in Dutch and English; French or German is a strong plus.
• Strong executive presence and ability to translate strategy into actionable input for technical teams.

Responsabilités

• Lead post-sale transitions from Sales to Success, maintaining high-level Sponsor relationships.
• Monitor project pulse, identify friction points, and relay feedback between client and Polysense teams.
• Lead Steering Committee and QBRs with executives, translating data into business value and KPI reports.
• Onboard and align new stakeholders across sites, fostering a broad internal network.
• Represent the Voice of the Manufacturer, collecting feedback to influence product roadmap.
• Drive adoption and expansion by monitoring account health and identifying cross-sell opportunities across sites.

Connaissances

Dutch language

English language

Executive presence

Strategy translation

Stakeholder management

Cross-functional

Relationship building

Change management

Description du poste

Job Description

At Polysense, we help food producers see and think about their process differently, quite literally . Our computer vision systems watch, analyse, and understand food production lines in real time, offloading quality operators from tedious manual tasks. But quality control is only the first stride. With Polysense AutoControl, we optimise process parameters to ensure product quality meets predefined specs every single time.

As a Enterprise Customer Success Manager at Polysense, you will operate at the intersection of strategy and execution, owning the long-term success of complex food manufacturing clients. This is a highly strategic role where you ensure that the vision defined during the sales cycle translates into tangible business impact across operations.

You will partner closely with senior stakeholders, from plant leaders to global executives, guiding transformation, aligning teams, and positioning Polysense as a critical part of their manufacturing strategy. While not responsible for delivery itself, you will maintain a strong pulse on progress, anticipate risks, and orchestrate collaboration between clients and internal teams.

As part of a scaling startup in Ghent, you will also help define the foundations of Enterprise Customer Success, shaping how Polysense drives value, adoption, and growth across its customer base.

What You\'ll Be Doing

• Strategic Transition & Relationship Continuity: Immediately following a deal, you take the lead in transitioning the customer from "Sales" to "Success." You own the high-level relationship with the Sponsor and Economic Buyer, ensuring that the strategic vision established during the sales cycle is carried forward into the partnership.
• Delivery Oversight & Feedback Mechanism: While you are not responsible for the technical delivery or the implementation roadmap (managed by our Operations team), you keep a close eye on the project "pulse." You ensure progress stays on track, identify potential friction points early, and serve as the primary feedback loop to ensure communication between the Polysense technical team and the client remains crystal clear.
• Executive Partnership & Governance: You are the primary point of contact for senior leadership. You will lead Steering Committee meetings and Quarterly Business Reviews (QBRs) with customers, translating complex data into business value, reporting on KPIs, and ensuring our solution continues to align with their overarching manufacturing strategy.
• Stakeholder Alignment & Organizational Onboarding: You excel at navigating the different layers of a manufacturing organisation. You are responsible for engaging and onboarding new stakeholders, from local Plant Managers to global VP's of innovation, to ensure they understand the "Why" behind Polysense and to build a broad network of internal champions across their various sites.
• Customer Advocacy & Product Influence: You represent the "Voice of the Manufacturer" within Polysense. You will collect feedback from both operations teams and senior stakeholders, funnelling these insights back to our Product and Engineering teams to influence our roadmap and ensure we are solving the industry's most pressing challenges.
• Driving Adoption & Expansion: You will proactively monitor account health and usage patterns. By identifying opportunities where Polysense can solve additional pain points in different departments or new plants, you ensure long-term retention and drive organic growth within your portfolio.
• CS Pioneer: As an early member of the Success team, you won\'t just follow a playbook, you\'ll help write it. You will help define the metrics, processes, and "gold standard" for how Polysense manages enterprise food manufacturing accounts.

Job requirements

• 6+ years of experience within a top-tier or boutique management consultancy, with a clear focus on supply chain and/or manufacturing transformations, working hands-on with large, multi-million dollar enterprise clients.
• Proven track record operating in complex, global stakeholder environments, confidently engaging both shop-floor operations and C-level leadership in large industrial organizations.
• Strong executive presence: you are comfortable advising, challenging, and influencing senior stakeholders in high-stakes, high-visibility settings.
• Ability to bridge strategy and execution- translating business needs into structured input for technical teams, and articulating technical realities back to senior clients with clarity and credibility.
• Comfortable handling complexity and pressure: you navigate difficult conversations, manage ambiguity, and build long-term trust with demanding enterprise clients.
• Solid understanding of manufacturing and industrial environments, you understand how production systems operate and what it takes to drive real operational impact.
• Execution-oriented mindset: beyond strategy, you drive implementation, leading onboarding, coordinating change initiatives, and ensuring adoption across multiple sites.
• Collaborative and cross-functional by nature, with experience working closely with commercial and technical teams to deliver end-to-end client outcomes.
• Fluent in Dutch and English; French or German is a strong plus.

Bonus points if you;

• Have worked in a SaaS, AI, or industrial tech environment.
• Understand food production or manufacturing operations.
• Have experience managing multi-site or international enterprise clients.
• Have worked in a startup or scale-up environment where processes are still evolving.