eMobility Aftersales Operational Lead

TOTAL Deutschland GmbH; Brussel Hoofdstad; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

TotalEnergies Belgium is seeking an Aftersales Operational Lead to direct a team of 4 eMobility service coordinators and ensure smooth daily operations of the charging network. You will align priorities with Maintenance Engineers and OEMs, manage escalations, and drive continuous improvement in service delivery.

Requirements include a Master’s degree in a technical field, 6+ years in operational service management, and fluency in English, French and Dutch.

Qualifications

• Master degree in a technical field is required.
• Minimum 6 years of relevant experience in operational service management.
• Languages: English, French and Dutch.
• Structured, autonomous and decision-oriented with ability to create clarity in complex operational situations.
• Willingness to travel occasionally.

Responsabilités

• Manage a team of 4 eMobility service coordinators.
• Ensure continuous monitoring of the charging network.
• Coordinate daily operational activities and alignments, including escalations.
• Act as liaison between coordinators, Maintenance Engineers, OEMs and service partners.

Connaissances

Team leadership

Operational service management

Languages (EN, FR, NL)

Structured problem solving

Travel willingness

Formation

Master's degree in a technical field (engineering, electrical engineering, electromechanics, automation or equivalent)

Description du poste

Energy transition, electric mobility, sustainability, smart grids and smart charging are at the heart of our business environment. TotalEnergies Charging Solutions Belgium (TCSB) is a recent entity within a dedicated international business line responsible for developing and managing EV charging activities in Belgium. The EV charging market is fast-growing, highly competitive and driven by continuous innovation. With the rapid adoption of EVs, expectations regarding quality increase while maintaining a pioneering mindset. The Solutions team manages a broad portfolio covering public, workplace and home charging.

• Fast evolving environment: energy transition, e-mobility, new technologies, sustainability, smart grid, smart charging.
• The eMobility Team is supporting TotalEnergies' energy transition and its commitment to better energy. This young department is growing rapidly to respond to the huge transition that is ahead of us.
• TotalEnergies is an important actor in the field of New Energies and eMobility in particular.
• Competition will be fierce and diverse. Therefore, operational excellence and customer focus will make the difference.
• EV-charging is a rapidly evolving field in which both hardware and software solutions are driven by innovation, which will require constant learning and improvement.

The Aftersales Operational Lead supports the Aftersales & Maintenance Manager and is responsible for leading the team of Aftersales Service Coordinators while overseeing their day-to-day operations. The role ensures effective monitoring and supervision of the charging network, alignment across service coordination activities, management of escalations, and collaboration with service partners and OEMs. In addition, the Aftersales Operational Lead drives the identification and implementation of structural improvements to address recurring issues and enhance operational efficiency, working closely with both the Aftersales Manager and the team.

Key Responsibilities

• Manage a team of 4 eMobility service coordinators
• Ensure continuous monitoring of the charging network.
• Coordinate the daily operational activities of the aftersales coordinators, including daily stand-ups, operational alignment, priority setting and backlog follow-up.
• Act as a liaison between coordinators, Maintenance Engineers, OEMs and service partners on critical operational issues.
• Translate recurring operational problems into concrete improvement actions together with the Maintenance Engineer and Aftersales & Maintenance Manager .
• Take ownership of escalations, critical HSEQ and SLA risks.
• Manage field service partners on operational performance, intervention quality, SLA compliance, etc.
• Manage the operational reporting (network supervision, partner performance, costs & invoice validation, stock management) in order to steer operational priorities and improvement actions.
• Act as a back-up of Aftersales Service Coordinators.
• Formalize procedures.

Purposes of the job:

• Improve operational control of the aftersales activities by managing a team of Service Coordinators and their daily priorities and structured follow-up.
• Identify and implement continuous improvement by translating operational issues lead into concrete actions and measurable progress.
• Increase the charging network's availability by challenging the partner's performance (Field Service Partners, EOMs, etc).
• Improve SLA compliance and reduce backlog through active steering of coordinators, partners and open actions.
• Increase customer satisfaction through consistent communication, fast follow-up and improved service quality of his/her team.
• Languages: English, French and Dutch.
• Master degree in a technical field (engineering, electrical engineering, electromechanics, automation or equivalent).
• Minimum 6 of relevant experience in operational service management, preferably in a technical, infrastructure, energy, mobility or field service environment.
• Structured, autonomous and decision-oriented, with the ability to create clarity in complex operational situations.
• Service-minded and result-oriented.
• Good organizational skills.
• Willingness to operate in a fast changing environment.
• Team leader who is eager to bring the team to the next level.
• Good team player.
• Working safely is within your attitude.
• Willingness to travel occasionally.

About TotalEnergies in Belgium

TotalEnergies is a multi-energy company active in the production and supply of energy: oil and biofuels, natural and green gas, renewables, and electricity. In Belgium, TotalEnergies has 3500 employees who are committed to making energy more affordable, clean, reliable, and accessible to the greatest number of people.