ECommerce specialist - Waals Brabant - Dutch speaker

Michael Page; Waals-Brabant; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Direct impact on customer experience

Ownership and variety in role

Competitive salary 45-65K gross

Résumé du poste

Michael Page is seeking an ECommerce specialist for Waals Brabant, Belgium. This hands-on role focuses on monitoring online performance, resolving issues, and coordinating with E-commerce, IT, Customer Service, and Logistics to ensure a smooth customer journey from click to delivery.

You will be the operational link between various teams, driving improvements and ensuring data accuracy and customer satisfaction on a daily basis.

Qualifications

• 2-5 years of experience in e-commerce operations or digital operations.
• Fluent in Dutch and English; Dutch mandatory; French a plus.

Responsabilités

• Monitor daily performance and KPIs of e-commerce platforms.
• Ensure a smooth and reliable online customer journey from navigation to delivery.
• Investigate and resolve operational issues with root-cause analysis.
• Act as operational bridge between E-commerce, IT, Customer Service, Logistics and external partners.
• Follow up on payment, delivery and order-related processes and prioritise incidents and issues.
• Contribute to continuous improvement of e-commerce processes, tools and workflows.
• Analyse performance data to identify trends and areas for improvement.
• Support implementation of new e-commerce initiatives and system enhancements.

Connaissances

E-commerce

Analytical thinking

Cross-functional collaboration

Proactive mindset

Outils

Order management systems

Payment solutions

Ticketing tools

Analytics platforms

Description du poste

Wat:

Frequentie: Dagelijks Wekelijks

ECommerce specialist - Waals Brabant - Dutch speaker

Join a fast-growing international retail group operating across several European markets. With a strong omnichannel model combining an extensive physical store network with high-performing e-commerce platforms, the company is experiencing continued growth and digital transformation. Customer experience, innovation and operational excellence are at the heart of its strategy.

ECommerce specialist - Waals Brabant - Dutch speaker

This is a hands-on operational role for someone who likes to be at the heart of the action: monitoring online performance, solving issues, coordinating with different teams and making sure customers enjoy a smooth journey from click to delivery.
You will act as a key point of contact between E-commerce, IT, Customer Service, Logistics and external partners, ensuring that the online business runs efficiently every day.
Your Responsibilities

• Monitor the daily performance of the e-commerce platforms and key operational KPIs, identifying opportunities and potential issues.
• Ensure a smooth and reliable online customer journey, from website navigation and checkout to payment and delivery.
• Investigate and resolve operational issues, proactively identifying root causes and coordinating corrective actions.
• Act as the operational bridge between E-commerce, IT, Customer Service, Logistics, Project teams and external partners.
• Follow up on payment, delivery and order-related processes, ensuring issues are addressed quickly and efficiently.
• Coordinate the management of incidents and technical issues, prioritising them according to their impact on customers and the business.
• Contribute to the continuous improvement of e-commerce processes, tools and ways of working.
• Analyse performance and operational data to identify trends, recurring issues and areas for improvement.
• Support the implementation of new e-commerce initiatives, projects and system enhancements.
• Ensure a high level of data accuracy, operational quality and customer satisfaction across the online channel.

Profiel

• You have 2-5 years of experience in e-commerce operations, digital operations, online retail or a similar hands-on environment.
• You are fluent in Dutch and English; Dutch is mandatory for the role. French is a strong plus.
• You have a strong operational mindset and enjoy getting into the details to understand and solve problems.
• You are analytical, structured and solution-oriented, with a natural ability to prioritise.
• You are comfortable working cross-functionally and coordinating with multiple stakeholders.
• You don't wait for problems to solve themselves: you are proactive, hands-on and pragmatic.
• You have a genuine interest in retail, e-commerce and customer experience.
• Experience with e-commerce platforms, order management systems, payment solutions, ticketing tools or analytics platforms is a plus.

Aanbod

• A key operational role within a well-established retail environment.
• The opportunity to have a direct impact on the customer experience and online business performance.
• A dynamic position combining e-commerce, operations, technology and retail.
• A collaborative environment where you will work with a broad range of internal and external stakeholders.
• A role with plenty of ownership, variety and opportunities to improve how things work.
• Salary range between 45-65K gross per year and extra legal advantages.