Director of Customer-Focused Program Management

Clinigen Group; Mont-Saint-Guibert; On-site; EUR 90,000 - 150,000; Full time

Job summary

Clinigen Group is seeking an experienced Customer Success/Project Management leader to optimize client engagement and oversee multidisciplinary teams across CSM and PM functions. The role focuses on aligning project delivery with customer needs, driving efficiency, and fostering long-term partnerships with key accounts.

The successful candidate will ensure equitable workload distribution, establish capacity planning, and collaborate with leadership to drive continuous improvement in timelines,

Qualifications

• At least 10 years of experience in customer service and/or project management.
• At least 10 years of experience in people management and team coordination.
• Experience in life science sector.

Responsibilities

• Define and implement tools, methods and processes to manage all projects or studies from CSM efficiently.
• Build and maintain strong partnerships across the organization to promote alignment and collaboration between PM teams and other functions.
• Act as the face of the organization to customers, serving as the primary contact for key accounts and building long-term client relationships.

Skills

Customer oriented

GMP/GDP/GCP knowledge

Communication skills

Organizational skills

Teamwork

Tools

MS Suite

AI ambassador

Job description

Clinigen Group is seeking an experienced Customer Success/Project Management leader to optimize client engagement and oversee multidisciplinary teams across CSM and PM functions. The role focuses on aligning project delivery with customer needs, driving efficiency, and fostering long-term partnerships with key accounts.

The successful candidate will ensure equitable workload distribution, establish capacity planning, and collaborate with leadership to drive continuous improvement in timelines,