Digital Business Analyst

ITS Group Benelux; Namen; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

ITS Group Benelux, located in Namen, Belgium, is seeking a Business Analyst to join the Customer Experience team within the Marketing & Communications Department. You will translate business needs into practical solutions for the company's digital platforms, including mobile applications and the website.

This role demands 3–5 years of IT experience and fluency in both French and English, with Dutch as a plus. Responsibilities include gathering business requirements, designing functional mock-ups, and collaborating closely with project teams to ensure the delivery of quality solutions.

Qualifications

• 3 to 5 years of professional experience in IT.
• Fluency in French and English; knowledge of Dutch is a plus.
• Motivated, curious, and eager to learn.

Responsabilités

• Gather business requirements through strategic roadmap and change requests.
• Facilitate workshops with stakeholders.
• Translate business needs into functional requirements.
• Design functional screen mock-ups and challenge proposed UX/UI.
• Produce or validate functional specifications.
• Ensure consistency of solutions by maintaining a cross-functional view.
• Collaborate on user story management and requirements clarification.
• Participate in sprint reviews and support the validation of developments.
• Define test plans and develop functional test scenarios.
• Maintain functional documentation and keep it up to date.

Connaissances

Business analysis

Stakeholder management

Functional specifications

User story management

Test plans development

Fluency in French

Fluency in English

Knowledge of Dutch

Description du poste

About the Job

Within the Marketing & Communications Department, you will join the Customer Experience team as a Business Analyst for the company's digital platforms, including the mobile application and website.

You will be responsible for translating business needs into practical solutions, ensuring the consistency and quality of functional analyses while working closely with business stakeholders, IT teams, project teams, and external vendors.

Key Responsibilities

• Gather business requirements through the strategic roadmap, business change requests, and functional market monitoring.
• Facilitate workshops with stakeholders.
• Translate business needs into clear and actionable functional requirements.
• Design functional screen mock‑ups (wireframes, etc.) and challenge proposed UX/UI designs.
• Produce functional specifications or validate those provided by external vendors.
• Ensure the overall consistency of solutions by maintaining a cross‑functional view of systems and processes.
• Collaborate with project and development teams on user story management, functional prioritization, and requirements clarification.
• Participate in sprint reviews and support the validation of delivered developments.
• Define test plans and develop functional test scenarios to ensure the quality of deployed solutions.
• Ensure the quality and maintenance of functional documentation, organize project deliverables, and keep all documentation up to date.

Qualifications

• At least 3 to 5 years of professional experience in IT.
• Fluency in French and English; knowledge of Dutch is a plus.
• Motivated, curious, and eager to learn.

Salary: Conform to your experience & skills.