Delivery Lead

Dobco Medical Systems; Oost-Vlaanderen; On-site; EUR 90,000 - 130,000; Full time

Job summary

Dedalus is seeking a Delivery Lead to coordinate delivery and ongoing service of healthcare IT solutions in Belgium. You will align with Support, Project Management, Product Management and Sales to ensure reliable delivery, customer satisfaction and financial performance.

The role requires leadership, healthcare IT background, and the ability to manage complex projects across multiple teams and countries. Fluent in multiple languages is a plus and a strong customer‑facing presence is expected.

Qualifications

• A Bachelor’s degree is mandatory, Master’s degree preferred.
• Background in healthcare IT is mandatory.
• ITIL certification is desirable.
• Experience in delivery, service or project management.
• Strong leadership and listening skills with a customer‑focused approach.
• Good understanding of technical solutions and healthcare integrations.
• Interest in revenues and financial performance with budgeting and invoicing awareness.
• Ability to coordinate teams and stakeholders across products and countries.
• Fluent in French, Dutch and English (two of these at minimum).
• Ability to communicate with customers in French and Dutch is a strong advantage.

Responsibilities

• Team leadership: coordinate activities, workload and priorities across the Belgian portfolio.
• Customer delivery and service: follow projects, upgrades and services; manage risks and escalations.
• Product and technical coordination: work with product/technical teams to meet delivery requirements and support new capabilities.
• Business and financial follow-up: monitor delivery revenues, costs and invoicing; identify revenue opportunities and risks.

Skills

Team leadership

Delivery management

Healthcare IT

Budget awareness

Multilingual communication

Education

Bachelor's degree

Master's degree preferred

Tools

ITIL certification

Job description

Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Join us as our Delivery Lead at Dedalus, one of the World’s leading healthcare technology companies, in Belgium to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

We are looking for a Delivery Lead who can coordinates the delivery and ongoing service of Dedalus solutions across the Belgian portfolio. This includes Diagnostic Imaging products such as PACSonWEB and RISonWEB, as well as other products deployed in Belgium. The role brings together teams, customers and internal stakeholders to ensure reliable delivery, customer satisfaction and business performance. The Delivery Lead works closely with the Support Team Lead, Project Managers, Product Management and Sales.

1. Team leadership Coordinate team activities, workload and priorities across the Belgian portfolio. Listen to team members, take their feedback seriously and communicate decisions clearly. Maintain a regular presence with the team, meeting each team member in person at least once a week. Encourage collaboration, knowledge sharing and development.
2. Customer delivery and service Follow up on projects, implementations, upgrades and ongoing services. Monitor delivery commitments, risks, incidents and escalations. Coordinate the right people to resolve issues and keep customers informed. Build strong customer relationships through regular contact and presence in the field. Ensure a smooth handover from projects to Support.
3. Product and technical coordination Work with Product and technical teams to understand customer needs and delivery requirements. Support the introduction of new products and capabilities in Belgium. Ensure teams have the knowledge and resources needed to deliver and support the solutions. Contribute delivery and service expertise to tenders and proposals.
4. Business and financial follow-up Monitor delivery-related revenues, costs and financial performance. Follow up on project and service invoicing, ensuring that completed work can be billed on time. Identify revenue opportunities and financial risks in collaboration with Sales and regional management.

Take the next step towards your dream career At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact.

Here’s what you’ll need to succeed

Essential Requirements

• A Bachelor’s degree is mandatory, master's degree preferred
• Background in healthcare IT is mandatory.
• ITIL certification is desirable
• Experience in delivery, service or project management.
• Strong leadership and listening skills, with a practical and customer-focused approach.
• Good understanding of technical solutions and healthcare integrations.
• Interest in revenues and financial performance, with the ability to follow budgets, costs and invoicing.
• Ability to coordinate teams and stakeholders across different products and countries.
• Fluent in at least two of the following languages: French, Dutch and English.
• The ability to communicate with customers in both French and Dutch is a strong advantage, particularly when managing sensitive situations and escalations.

We are Dedalus, come join us Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. Our company is enriched by a diverse population of 7,600 people, including around 1,000 people in France, in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 30th of november 2026

Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make, and, on this journey, we must remain authentic and realistic but also ambitious.

Our diversity & inclusion commitment – Dedalus Global Life Flows Through Our Software #LI-AD1 Dedalus Group is a leading international healthcare software solutions provider, working at scale to enable multiple local healthcare models and ecosystems to transform care digitally. Dedalus supports the whole continuum of care, through its open standards-based solutions serving each actor of the healthcare ecosystem to provide better care for each individual in a healthier planet.