Czech & Polish Speaking Customer Support Representative (Hybrid)

Ignite; Gent; Hybride; EUR 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Fully paid onboarding training

Premium relocation package to Ghent

Global career development tracks

Healthcare and life coverage

Résumé du poste

Ignite in Ghent is seeking a Fleet Operations Consultant to drive uptime for international supply chains. You will connect engineering specialists with corporate transport managers, delivering expert guidance, diagnostics, and tailored operational strategies across our global network.

The role features a hybrid schedule, paid onboarding, and a path towards global management or technical specialist roles, with a generous compensation package reflecting dual-language requirements.

Qualifications

• Bilingual command of Czech and Polish (written and spoken).
• Business English at least B2 (Upper-Intermediate).
• Composure and resilience under workload spikes.
• Technical aptitude with corporate software and multiple apps.
• Willingness to work a 24/7 rotating schedule for global support.

Responsabilités

• Hybrid work model: four days onsite in Ghent, one day work-from-home.
• Elite client management: handle critical calls and digital communications to maintain safety and service quality.
• Analyze operational bottlenecks and supply chain issues to craft data-backed solutions.
• Collaborate with Sales, Logistics, and Engineering to speed responses and ensure data accuracy.

Connaissances

Bilingual Czech & Polish

Business English (B2)

Description du poste

A leading global manufacturer of commercial transport and heavy vehicle solutions is searching for a committed Fleet Operations Consultant. In the fast-moving logistics sector, our primary target is simple: maximize vehicle uptime and maintain the continuous movement of international supply chains. Based at our industrial and commercial facility in Ghent, Belgium, you will embody a world-class automotive brand, serving as the essential connection between high-level engineering specialists and the corporate enterprises driving global trade. This role moves well past standard customer service. You will take direct ownership of delivering expert technical guidance, diagnostic assistance, and customized operational strategies to corporate transport managers and certified service centers throughout our international network.

Core Responsibilities & Workflow

• Hybrid Work Model: Enjoy a great work-life balance through an organized weekly schedule consisting of four days onsite at our state-of-the-art Ghent base and one work-from-home day.
• Elite Client Management: Handle critical incoming calls and digital communications, rigorously preserving our top-tier benchmarks for safety and service quality.
• Analytical Problem-Solving: Assess intricate operational bottlenecks and supply chain issues to craft swift, data-backed solutions for key corporate partners.
• Cross-Department Synergy: Work closely alongside Sales, Logistics, and Engineering teams to shorten response turnarounds and ensure complete data accuracy across enterprise systems.
• Fully Paid Training: Undergo a comprehensive, fully paid corporate onboarding program starting your first day. Prior experience in engineering or mechanics is unnecessary; we supply all technical knowledge and product training required to excel.

Candidate Requirements & Profile

• Mandatory Language Skills:
  • Bilingual Command: Fluent command of both Czech and Polish (written and spoken) is strictly required, including the ability to shift effortlessly between both languages in a professional setting.
  • Business English: At least B2 (Upper-Intermediate) proficiency is required to navigate technical systems, generate internal documentation, and contribute to global team discussions.
• Professional Competencies:
  • Composure & Resilience: Proven track record of remaining calm, tactful, and fixated on solutions during workload spikes and high-stakes client communications.
  • Technical Aptitude: Comfort operating complex corporate software systems and handling multiple digital applications at once.
  • Operational Flexibility: Total willingness to work inside a 24/7 rotating schedule to ensure uninterrupted support for our global network.

Premium Compensation & Perks

• Financial & Well-being Security:
  • Market-Leading Compensation: An exceptional base salary matching top industry benchmarks, specifically compensating your unique dual-language capability.
  • Comprehensive Healthcare: Extensive private medical and life coverage for you and your family, starting on day one of your contract.
  • Advance Rota Scheduling: Full-time shift schedules are set and shared far in advance, giving you the stability to organize your personal schedule.
• Relocation & Career Development:
  • Premium Relocation Package: To guarantee a smooth transition to Belgium, we offer a fully furnished, high-quality apartment in Ghent at zero cost for your initial 30 days while you secure a long-term home.
  • Global Advancement Tracks: Clear, structured career trajectories built to fast-track your progression into global management, corporate instruction, or technical specialist roles worldwide.