Customer Support and Success Representative

Homerun B.V.; Antwerpen; Hybride; EUR 40 000 - 47 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Coaching and training programmes

Fully paid public transport for work

Apple MacBook

Résumé du poste

Twizzit is looking for a Customer Support & Success Representative to join our team. You will help clubs, organisations and federations get the most out of our platform and start with a strong focus on onboarding.

As you grow, you will become the main point of contact for a portfolio of larger customers, taking ownership of questions, follow-up and the overall service experience.

Qualifications

• Professional proficiency in Dutch, English and French.
• Proven ability to take ownership of customer questions and problems.
• Comfortable working with a digital / SaaS product.
• Willingness to start hands-on in Customer Support and Onboarding and develop from there.
• You work in a structured way and can keep track of multiple customer requests.
• You are customer-oriented while also being able to set realistic expectations.
• You want to develop strong product knowledge and grow towards broader customer ownership.
• You take responsibility and follow things through.
• You are comfortable asking questions when you do not know the answer.

Responsabilités

• Help clubs, organisations and federations get the most out of our platform.
• Start with a strong focus on Customer Support and Onboarding.
• Become the primary point of contact for a portfolio of larger customers over time.

Connaissances

Dutch

English

French

Ownership

Structured workstyle

Customer-centric

Product knowledge

Description du poste

Here at Twizzit, we're looking for a Customer Support and Success Representative to join our team!

About the job

As a Customer Support & Success Representative at Twizzit, you will help clubs, organisations and federations get the most out of our platform.

You will start with a strong focus on Customer Support and Onboarding. By solving customer questions and helping new customers get started, you will build an in-depth understanding of Twizzit, our customers and the way they work.

We believe strong customer relationships start with understanding both the customer and the product. As your knowledge and experience grow, so will your responsibilities. You will have the opportunity to become the primary point of contact for a portfolio of larger customers and federations, taking ownership of their questions, follow-up and overall service experience.

This is not a traditional support role, nor do we expect you to be an experienced Customer Success Manager from day one. We are looking for someone who wants to grow from operational customer support into broader customer ownership and Customer Success.

About you

• Professional proficiency in Dutch, English and French

• Proven ability to take ownership of customer questions and problems

• Comfortable working with a digital / SaaS product

• Willingness to start hands-on in Customer Support and Onboarding and develop from there

• You work in a structured way and can keep track of multiple customer requests

• You are customer-oriented while also being able to set realistic expectations

• You want to develop strong product knowledge and grow towards broader customer ownership

• You take responsibility and follow things through

• You are comfortable asking questions when you do not know the answer
  

  Why Twizzit?

  • A competitive base salary of EUR 40K-47K, aligned with your knowledge and experience

  • A role with a clear path from Customer Support towards broader customer ownership

  • Coaching and training programmes

  • Hybrid working

  • Inspiring offices in the heart of Utrecht, Antwerp and Assen

  • A flat organisational structure with short lines to management

  • Fully paid public transport for work purposes

  • A top-of-the-range Apple MacBook

  • Regular team outings