Customer Success Manager

InTouch; Sint-Truiden; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Company car

20 days holiday + 12 ADV days

Top health cover

Cafeteria plan

Mobile subscription

Meal vouchers

Eco Cheques

Résumé du poste

InTouch is seeking a Customer Success Manager to bridge our SaaS platform with cities, municipalities, or police zones. You’ll lead onboarding, configure the InTouch software for new clients, and ensure a smooth, engaging experience from day one.

You’ll train users, build trusted relationships, gather client feedback, and identify opportunities to expand usage. The role combines project leadership with hands-on software setup in a hybrid Leuven/Sint-Truiden office environment.

Qualifications

• Experience guiding city/municipal clients through onboarding and setup.
• Ability to translate customer needs into actionable configurations.
• Comfortable in a hybrid work environment.
• Willingness to identify upsell opportunities and drive adoption.
• Able to deliver engaging training sessions for users.
• Fluent in multiple languages; Dutch/English preferred (French a plus).

Responsabilités

• Lead successful projects by configuring the InTouch software for new clients.
• Provide training sessions to ensure user confidence.
• Translate customer challenges into hands-on solutions with trusted outcomes.
• Build strong relationships with clients and offer proactive support.
• Represent customers' voice to internal teams and share insights.
• Spot opportunities to upsell and scale client usage.

Connaissances

Customer champion

Strong communicator

Project ownership

Problem solving

SaaS onboarding

Training delivery

Multilingual

Outils

InTouch SaaS

Description du poste

Customer Success Manager

Location: We operate a hybrid model with 2 days at our fabulous offices in Leuven and Sint-Truiden.
Start Date: TBD
Package: Competitive salary, company car, 20 holiday days + 12 ADV days, Top level of Alan health cover, hospitalisation and group insurance, cafeteria plan, mobile subscription, net allowance plus meal vouchers and Eco Cheques

About the role

Why would you think about joining InTouch? Because here, you won’t just support customers, you’ll empower cities to move faster and smarter. As Customer Success Manager, you’ll be the bridge between our innovative SaaS solutions and the cities, municipalities, or policezones. You’ll bring our InTouch software to life for clients, guiding them through setup and configuration, and making sure their experience is smooth, engaging, and impactful from day one. We make roads save, our mission is to keep cities moving, citizens happy, and mobility friction-free. At InTouch, you’ll join a passionate team that believes in collaboration, trust, and a good dose of humor. Let’s make impact together.

What you’ll be doing

• Lead successful projects. You'll take the lead in projects, rolling out and configuring our InTouch software for new clients, making sure their onboarding experience is smooth, engaging, and built on trust.


• Train Provide training sessions that make customers feel confident and capable.


• Turn challenges into solutions. You’ll master our product inside out and translate customer challenges into smart, hands‑on solutions. You’ll build and configure setups that create real impact, satisfaction, and long‑term partnerships with our clients.


• Build strong relationships. You’ll stay closely connected with clients, offering proactive support and ensuring they always feel guided, valued, and heard.


• Be the customer’s voice. You’ll represent our clients within InTouch, gathering feedback, sharing insights, and working with teams to make our products and services even better every day.


• Spot opportunities — Identify upsell potential and help clients scale their use of our solutions.

What you bring

Skills & Experience

• A natural customer champion who loves helping others succeed.


• You can switch gears in an instant, keep all the balls in the air, and always know exactly where every party in the process stands.


• You own a project from A to Z, from kickoff through delivery, and you don't wait for problems to land on your desk, you spot them early and act.


• Strong communicator, you make complex things simple and build trust with every interaction.


• Hands‑on problem solver with an analytical mindset and a good understanding of software configuration.


• Experience with project-based work, training delivery, and process optimization.


• Proactive, entrepreneurial, and eager to learn, you take ownership and make things happen.


• Comfortable switching between Dutch, English and maybe French? Even better!

Mindset & Soft Skills

• You think customer first in everything you do.


• You enjoy teamwork, open communication, and knowledge sharing.


• You’re structured, quality-driven, and thrive in a fast‑paced, growing environment.

A Team with a Mission

Our product empowers cities, municipalities, and police districts with innovative SaaS software for traffic enforcement. Curious about how we approach this? Take a look at intouch.be!

What does it take to be an InTouchable?

Inovation, No jerks, Trust, Own it, Unite, Curious, Heart. Head. Hand.

#LFG – Learn. Feedback. Grow.

Interview Process

1. Introductory call with Jana (HR Officer)


2. On-site interview with your future manager & team


3. You also might have a chat with our CEO’s.


4. Reference check & personality test

Ready to Power Smarter Cities?

Smart Cities Need Smart People (That’s You).

Equal Opportunities Statement

At InTouch, we’re committed to building a diverse and inclusive workplace. We value different perspectives and welcome applications from all backgrounds.

#InTouch #CustomerSuccess #SaaSJobs