Customer Success Manager

Payflip; Brussel Hoofdstad; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Stock options

Healthcare package

Meal vouchers

Remote work budget

L&D budget

Mobility budget

Company car

Résumé du poste

Payflip is looking for a Customer Success Manager to guide customers from implementation through adoption and expansion. You will partner with HR managers to elevate compensation strategies and help build a scalable CS function by focusing on playbooks, health scoring, and clear communication strategies.

You will also enable adoption of new salary modules and flex features as Payflip grows. Join a fast-growing Belgian startup and become the main point of contact for customers, driving retention,

Qualifications

• 2+ years of experience in a relevant, commercial role within a similar environment.
• Experience with consultative selling and seizing opportunities within accounts.
• Comfortable when a playbook doesn't exist yet and eager to write it themselves.
• Act as the main point of contact for customers and drive adoption and expansion.
• Initiator, pragmatic, and a go-getter with a track record of learning from mistakes.

Responsabilités

• Define and drive customer success from implementation to adoption and expansion.
• Help build a scalable CS team by shaping playbooks, health scoring, and a strong communications strategy.
• Support the launch of new salary modules (e.g., Payflip Food) and related features.
• Own customer relationships and become a trusted salary partner for HR managers.

Connaissances

Customer Success

Consultative selling

Playbook design

Account management

Dutch French English

Description du poste

About us

Payflip's mission is to thoroughly shake up the Belgian compensation landscape. Do you have health insurance, group insurance, a company car, a bike lease, meal vouchers, and a flex plan spread across six different tools? And an incomprehensible monthly payslip in yet another one?

Gone are these days. Enter: Payflip's salary super app.

One platform, all salary stuff. That way, every employee truly has their salary in their own hands, and an employer wastes less time on fragmented admin. The result? More focus on the team's financial literacy. Without administrative headaches for the HR team.

We're a young, fast-growing start-up. A quirky bunch of software developers, product designers, account executives, support specialists & customer success managers. Joining the Payflip community means becoming part of a tight-knit team where you can take on clear responsibilities and grow with the organization. Let's put it this way: a Payflip’er smells the opportunity of ownership from miles away!

Your position

We're looking for a Customer Success Manager who will play a defining role for our customers, from implementation to adoption and expansion. For HR managers, you're a true salary partner who takes their compensation strategy to the next level. You also don't just manage a portfolio 'from head to toe', you help lay the foundation of a scalable customer success team by focusing on playbooks (churn, adoption, expansion), health scoring, and a strong communication strategy. You also help build Payflip's next chapter: besides flex reward functionalities, we're soon launching extra salary modules (including Payflip Food), and you help our customers grow into them. But there's more to it than just designing a strategy. That's why we're looking for someone who isn't afraid to roll up their sleeves either. Is that you? Join our tribe!

About you

• Passionate about CS, but not too ‘love stoned’ to question and optimize current processes.
• +2 years of experience in a relevant, commercial role within a similar environment
• You have experience with consultative selling: you recognize an opportunity within an account and dare to actually seize it.
• You feel comfortable when a playbook doesn't exist yet, because you'd rather help write it yourself.
• You look forward to being the main point of contact for customers and making sure they become the Payflip ambassadors of your dreams.
• You're a true initiator, pragmatic, and a fearless go-getter. We have it in for people who learn from their mistakes and keep themselves sharp!
• Fluent in Dutch, French and English.

Can't tick every box? No worries, we know superheroes don't exist. People with talent and passion, fortunately, do!

What do we offer you

We feel it is only natural to remain true to our mission at all times. That's why we offer you the most optimized salary package in the entire Belgian SME market.

• a transparent salary based on your impact (check our salary grid here)
• stock options
• the best possible flexible compensation plan
• the Alan healthcare package
• meal vouchers (through Payflip of course) and eco vouchers
• a mobility budget or company car
• the possibility to work remotely (we even give you a budget for this!). Our office is located opposite Brussels Central Station, but we offer you coworking options in cities like Antwerp (Silversquare) or Ghent (Wintercircus).
• Workation? You get a generous remote working budget from us for coworking spaces in Belgium and abroad!
• An L&D budget so you can further develop yourself